Gabrielle Alleyne
Summary
Dedicated office professional with 5+ year’s experience providing administrative and clerical support in high-volume multi-physician offices. Eager to utilize my prior experience in the medical field to provide patients with excellent customer service, while actively supporting the clinical staff and physicians to achieve the organization’s mission.
Overview
8
8
years of professional experience
Work History
Secretary I-Intake/Scheduler
NYU Langone Ambulatory Care
09.2021 - Current
- Responsible for greeting patient, answering high volume calls and performing intake functions including registration, forms collection, and updating information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Office Administration
Advanced Sports Physical Therapy
12.2018 - 09.2021
- Responsible for greeting patients warmly and performing intake functions including registration, forms collection, updating information, co-payment collection, verifying insurances and authorization verifications.
- Performed various administrative tasks by filing, copying, faxing documents and restocking inventory.
- Initiated and followed-up on pre-authorizations and appeals and arranged peer-to-peer communication when required
- Knowledge in New York State Workers Compensation and NYS medical treatment guidelines, such as but not limited to MG-2 and C-4 authorization process
- Assisted with medical coding and billing tasks, processed payments, insurance claims, and adjustments, gathered patient information, and performed reviews to reduce risk of billing errors
- Mentored interns and trained newly hired team members on office procedures and computer systems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Direct Support Specialist
Young Adult Institute/NIPD
07.2016 - 12.2018
- Managed a rolling caseload with a variety of intellectual and developmental disabilities by completing daily notes, monthly reports, and attending semi/annual meetings with their interdisciplinary team
- Maintained and managed patient data base in compliance with rules and regulations using company EMR-Citrix
- Used strategies for crisis intervention and prevention to achieve reduced intensity of an individual's emotional, mental, physical and behavioral reactions to a crisis.
- Collaborated with the individual service coordinators on the progress development of individuals.
Education
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NYSkills
- Administrative Procedures
- Microsoft Office
- Schedule Management
- HIPAA guideline compliance
- Administrative Support
- High Volume Phone Inquiries
- Patient Relations
- Verbal and Written Communication
Timeline
Secretary I-Intake/Scheduler
NYU Langone Ambulatory Care
09.2021 - Current
Office Administration
Advanced Sports Physical Therapy
12.2018 - 09.2021
Direct Support Specialist
Young Adult Institute/NIPD
07.2016 - 12.2018
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
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