Gabrielle Alleyne

• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Completed registrations quickly and efficiently for all new patients.
• Wrote clear and detailed clinical phone messages for physicians.
• Scheduled patients’ appointment.
• Wrote clear medication requests to physicians.
• Verified various insurance plans and eligibility.
• Consistently solicits input and communicates with people from diverse cultures and backgrounds to respond to customer needs.
• Responds to 90% of phone calls within one working day or in accordance with office standards

• Responsible for greeting patients warmly and performing intake functions including registration, forms collection, updating information, co-payment collection, verifying insurances and authorization verifications.
• Performed various administrative tasks by filing, copying, faxing documents and restocking inventory.
• Initiated and followed-up on pre-authorizations and appeals and arranged peer-to-peer communication when required
• Knowledge in New York State Workers Compensation and NYS medical treatment guidelines, such as but not limited to MG-2 and C-4 authorization process
• Assisted with medical coding and billing tasks, processed payments, insurance claims and adjustments.

• Managed rolling caseloads of individuals with intellectual and developmental disabilities by completing daily notes, monthly reports, and attending semi/annual meetings with their interdisciplinary team
• Maintained and managed patient data base in compliance with rules and regulations using company EMR-Citrix
• Used strategies for crisis intervention and prevention to achieve reduced intensity of an individual's emotional, mental, physical and behavioral reactions .
• Collaborated with individual service coordinators on progress development of individuals.