Arleen Acosta
Bronx
Summary
Dedicated and personable Customer Service and Medical Receptionist professional with proven experience in delivering exceptional patient care and administrative support. Adept at managing high volume environments with accuracy and empathy, skilled in medical office procedures, scheduling, and maintaining confidential records. Eager to expand expertise and contribute to a dynamic healthcare team by providing efficient, compassionate service and improving office operations. Committed to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Secretary I - Intake/Scheduler
Nyu Langone
NY, NY
05.2023 - 02.2026
- Answers patient questions and/or properly refers questions and issues to the appropriate contact.
- Optimizes providers schedules and patient access by establishing and maintaining efficient scheduling templates.
- Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
- Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents, results, records, forms, etc.
- Performs other duties as needed Administrative responsibilities.
- Performs check out functions including providing after visit summary information, scheduling follow up visits, procedures and referrals, and signing patients up for MyChart.
Delivery Driver
Uber Eats
Bronx, NY
04.2022 - 04.2023
- Delivered food orders promptly and efficiently to customers in various locations, ensuring a high level of customer satisfaction.
- Managed multiple deliveries simultaneously while maintaining accurate order handling and timing.
- Maintained excellent communication with customers and restaurant partners to resolve any order issues.
- Ensured safety adherence to traffic regulations during all deliveries.
- Provided friendly and professional service to enhance customer experience and encourage repeat business.
Assistant Store Manager
Walgreens
Bronx, NY
08.2019 - 12.2021
- Assisted in daily store operations, including opening/closing procedures, inventory management, and staff supervision.
- Supported the Store Manager in achieving sales goals, controlling expenses, and driving profitability.
- Supervised, trained, and motivated team members to deliver exceptional customer service and meet performance expectations.
- Managed scheduling, payroll, and performance evaluations for store staff.
- Handled customer inquiries and resolved issues to ensure positive shopping experience.
- Maintained merchandising and executed promotional setups to maximize product visibility and sales.
Customer Service Representative
CFSC Community Financial Service Center
NY, NY
01.2019 - 07.2019
- Processed a wide range of financial transactions including check cashing, bill payments, money transfers, and money orders with accuracy and efficiency.
- Delivered high quality customer service by assisting clients with financial inquiries and providing clear explanations of services and fees.
- Handles large volumes of cash and balanced cash drawers daily with strict attention to detail.
- Ensured compliance with financial regulations, and anti money laundering, policies , and company procedures.
- Promoted additional financial products and services to meet customer needs and increase branch performance.
Shift Leader
Walgreens
Bronx, NY
06.2016 - 12.2018
- Supervised front-end operations during assigned shifts, ensuring smooth workflow and high levels of customer service.
- Provided guidance, coaching, and support to team members, helping maintain productivity and compliance with store policies.
- Assisted with inventory control, merchandising, and restocking to ensure product availability and store readiness.
- Handled cash management duties, including drawer audits, safe counts, and end of day reconciliation.
- Resolved customer issues and escalated concerns to management when necessary, maintaining a positive shopping experience.
Customer Service Associate
Walgreens
Bronx, NY
02.2014 - 06.2016
- Offered advice and assistance to customers, paying attention to special wants and/or needs.
- Provided excellent customer service care by responding to requests, assisting with product selection and handling ordering functions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Fannie Lou Hamer Freedom High School
Bronx, NY06.2013
Skills
- Medical Technology
- Patient Scheduling
- Verbal and Written Communication
- Multitasking
- Creative Problem Solving
- Bilingual Speaker
- Data Entry & Record Keeping
- Microsoft Office
- EPIC
- Confidentiality (HIPAA Compliance)
- Time Management
- Insurance * Billing
- Electronic Health Records
Timeline
Secretary I - Intake/Scheduler
Nyu Langone
05.2023 - 02.2026
Delivery Driver
Uber Eats
04.2022 - 04.2023
Assistant Store Manager
Walgreens
08.2019 - 12.2021
Customer Service Representative
CFSC Community Financial Service Center
01.2019 - 07.2019
Shift Leader
Walgreens
06.2016 - 12.2018
Customer Service Associate
Walgreens
02.2014 - 06.2016
High School Diploma -
Fannie Lou Hamer Freedom High School