Krista Roberts
Brooklyn,NY
Summary
Dedicated Medical Secretary with extensive training and experience in delivering high-quality, culturally competent care to a diverse patient population. Proven ability to efficiently manage administrative tasks while fostering a welcoming environment that prioritizes patient comfort and satisfaction. Committed to supporting healthcare teams in enhancing operational efficiency and improving patient outcomes through effective communication and organizational skills. Eager to contribute expertise in a dynamic healthcare setting that values compassionate care and teamwork.
Overview
21
21
years of professional experience
Work History
FGP Secretary I – Intake/Scheduler
Perlmutter Cancer Center at NYU
08.2019 - Current
- Managed front-desk responsibilities, enhancing patient experience during clinical intake.
- Managed retrieval of radiology authorizations and coordinated patient scheduling.
- Conducted thorough checks of patient eligibility and claims status in collaboration with insurance agencies.
- Oversaw scheduling and registration of patient appointments to ensure seamless operations.
- Facilitated collection of co-payments and deductibles during patient visits.
- Cultivated a strong reputation for efficiency in service delivery, ensuring precision in all tasks.
- Delivered comprehensive special project reports and activities that met organizational standards. Achieved high levels of accuracy and completeness in information provided. Proactively identified and escalated issues or questions to supervisor for timely resolution.
- Managed patient communications to deliver clear scheduling instructions and updates on appointment changes. Addressed patient inquiries regarding upcoming procedures and ensured understanding of referral and authorization statuses.
Lead Patient Service Representative
Mount Sinai Beth Israel
03.2009 - 08.2019
- Schedules appointments and registers patient’s appointments.
- Professionally and courteously verified appointment times with patients.
- Meticulously identifies and rectifies inconsistencies, deficiencies and discrepancies in medical documentation.
- Assists in the maintenance of medical charts and/or electronic medical records.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Cross-trained and backed up other patient service representative and secretary staff.
- Collect co-payments and deductibles at time of service.
- General Medicine
Floater Secretary and Administrative Coordinator
Mount Sinai Beth Israel
01.2008 - 02.2009
- Schedules appointments and registers patient’s appointments.
- Professionally and courteously verified appointment times with patients.
- Meticulously identifies and rectifies inconsistencies, deficiencies in medical documentation.
- Assists in the maintenance of medical charts and/or electronic medical records.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Schedules travel accommodations domestic and internationally.
- Verified patients’ eligibility and claims status with insurance agencies.
- Obtained prior authorization for surgical procedures.
- Schedules pre-op and post-op procedures and appointments.
- Collect co-payments and deductibles at time of service.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Cross-trained and backed up other patient service representative and secretary staff.
- Medical Specialties- Rheumatology, Allergy, Infectious Disease, Nephrology, Neurology, Gastroenterology and Pre Surgical Testing
Administrative Assistant
Health Care Partners
01.2008 - 02.2009
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Oversaw inventory and office supply purchases.
- Verified referrals and by communicating with various providers.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Served as liaison between the organization, customers and insurance companies.
- Obtained signatures for internal and external invoices.
Cashier/Sorter
Dunbar
05.2007 - 12.2007
- Communicated with customers to identify and resolve outstanding payments.
- Trained new hires during department orientations.
- Strong leader of customer support staff.
- Ensured customer satisfaction goals were consistently met.
- Contacted customers regarding unpaid and underpaid accounts to resolve any issues.
- Liaised with customers and reconciliation department.
- Communicated with customers to identify and resolve outstanding payments.
Client Service Representative
Federal Reserve Bank
10.2005 - 04.2007
- Reconciled debit reports and margin reports.
- Proof bundles against cash letters.
- Recorded check deposits via CRT Terminal
- Encoding deposits by governmental agencies and miscellaneous checks.
- Maintained friendly and professional customer interactions.
- Reconciled errors and handled correspondence between reconciliation departments.
- Prepared documented checks for shipment.
Education
Bachelors of Science - Healthcare Administration
University of Phoenix
01-2027
Skills
- Skilled in Microsoft Office applications
- Proficient in IDX 9-10 and EIDX
- EAGLE software proficiency
- Skilled in EPIC software
- Strong attention to detail
- Clear interpersonal communication
- Medical language proficiency
- Engaged team member
- Quick to adjust
- Effective team contributor
- Compassionate patient support
Timeline
FGP Secretary I – Intake/Scheduler
Perlmutter Cancer Center at NYU
08.2019 - Current
Lead Patient Service Representative
Mount Sinai Beth Israel
03.2009 - 08.2019
Floater Secretary and Administrative Coordinator
Mount Sinai Beth Israel
01.2008 - 02.2009
Administrative Assistant
Health Care Partners
01.2008 - 02.2009
Cashier/Sorter
Dunbar
05.2007 - 12.2007
Client Service Representative
Federal Reserve Bank
10.2005 - 04.2007
Bachelors of Science - Healthcare Administration
University of Phoenix