Meriem Selmani
Staten Island
Summary
Dedicated healthcare professional with a background in biology and healthcare administration seeking admission to a Master of Occupational Therapy program. Bringing strong communication skills, clinical exposure, and a commitment to holistic, patient-centered care
Overview
7
7
years of professional experience
Work History
FGP Secretary II Intake/Scheduler
NYU Langone Health
11.2023 - Current
- Responsible for greeting patients in a polite manner and for answering all patient inquiries to ensure understanding and patient satisfaction.
- Handled sensitive information discreetly, maintaining confidentiality in relation to patient demographics, appointment information, safety and financial forms.
- Executed all intake functions including registration form collection, obtaining insurance information and verifying eligibility, copayment collection. Scanned all necessary documents into Epic.
- Observe waiting area to identify and communicate wait times effectively.
- Release/upload medical records in accordance with HIPPA and FGP ROI guidelines.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Medical Receptionist
Crossover Health
12.2019 - 11.2023
- Handle all guest interactions with the highest level of hospitality and professionalism, resulting in 95% customer satisfaction.
- Provide supervision, oversight and accountability for complex projects including calendar management and records management.
- Handle communication pipelines and disseminate time sensitive information from management to over five different teams through an internal chat network.
- Answered phones promptly and directed calls appropriately.
- Assisted with administrative tasks such as filing documents or preparing mailings.
- Accountable for uploading patient information into EMR with total accuracy audits averaging at 100%.
- Utilized effective problem solving skills to resolve any conflicts that arise.
Education
Bachelor of Science - Biology
Long Island University
Brooklyn, NYSkills
- Medical Records Management
- Patient Relations
- Problem Solving
- HIPAA guideline compliance
- Complex Problem-solving
Timeline
FGP Secretary II Intake/Scheduler
NYU Langone Health
11.2023 - Current
Medical Receptionist
Crossover Health
12.2019 - 11.2023
Bachelor of Science - Biology
Long Island University
Shadowing
The Perfect Playgound, INC.
Staten Island, NY
May 2026-June 2026