Gabrielle Anderson
Phoenix,AZ
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, and a fast learning curve. Dedicated to applying these strengths to support team performance and drive organizational growth.
Overview
8
8
years of professional experience
Work History
Account Specialist
Kids Dental Brands
Scottsdale, AZ
02.2020 - Current
- Facilitated preparation and follow-up of appeals and insurance recoupments for Medicaid and commercial plans.
- Addressed patient and insurance inquiries promptly while ensuring accurate account updates.
- Ensured adherence to performance standards and departmental objectives while upholding HIPAA compliance.
- Provided support for questions raised by 25 offices in 6 different states to enhance communication.
- Supported team in addressing payment posting challenges and executing end-of-month responsibilities to ensure accuracy.
- Conducted daily report generation and analysis to ensure accurate tracking of aging, credit and balances through PowerBI.
- Maintain portal passwords/office credentials.
- Validated eligibility criteria and updated plans accordingly.
- Prepare statisical end of month reports.
- Ensure accuracy.
Assistant Manager
Dr. Reeferalz
Phoenix, AZ
06.2019 - 02.2020
- Coordinated appointment scheduling and confirmations to enhance client interactions.
- Organized and maintained patient charts to ensure accurate and accessible medical records.
- Oversaw the processing of MMJ applications, ensuring alignment with Arizona state legal requirements and safeguarding patient confidentiality under HIPAA.
- Guided patients in navigating application process by responding to inquiries and managing updates effectively.
- Facilitated employee training programs to enhance skill development.
- Monitored inventory stock and assisted in sales activities to ensure product availability and customer satisfaction.
- Scheduling employees/approving time off
Customer Service Representative
Safeguard Security
09.2018 - 06.2019
- Screened and addressed all incoming calls, providing assistance and information as needed.
- Resolved customer inquiries regarding sales billing issues, account modifications, and cancellations.
- Supported operational efficiency by assisting technicians with account creation and system configuration.
- Generate contracts and warranty agreements.
Administrative Assistant/Assistant Fleet Manager
A & N Services, LLC
Phoenix, AZ
04.2018 - 09.2018
- Managed and directed all incoming calls to ensure efficient communication.
- Facilitated billing processes and coordinated dispatch operations.
- Tracked and maintained driver credentials for a fleet of 13 vehicles. Assisted with management of gas cards, insurance, registration, and necessary testing. Supported compliance with all driver and vehicle requirements.
- Validated AHCCCS eligibility and processed prior authorizations.
- Procured and managed office supply inventory to ensure operational efficiency.
- Managed addition and modification of ride details in MTP portal to ensure accuracy.
- Developed and updated various spreadsheets to support efficient data management and reporting.
Education
Associate of Applied Science -
Charter College
Anchorage, AK05-2014
Skills
- Microsoft office proficiency
- Proficient in Word, Excel, Pivot Tables
- Account updating
- Billing issue resolution
- Account investigations
- Processing payments
- Excellent communication
- Decision-making
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Account Specialist
Kids Dental Brands
02.2020 - Current
Assistant Manager
Dr. Reeferalz
06.2019 - 02.2020
Customer Service Representative
Safeguard Security
09.2018 - 06.2019
Administrative Assistant/Assistant Fleet Manager
A & N Services, LLC
04.2018 - 09.2018
Associate of Applied Science -
Charter College