Gabrielle Bibbs
Port Arthur,TX
Summary
Customer-focused professional with 4+ years of experience in customer service, retail, and call center environments. Skilled in handling high-volume customer interactions, resolving issues efficiently, and maintaining a positive customer experience. Experienced with inbound/outbound calls, CRM systems, and order fulfillment. Seeking a remote Customer Service Representative role where I can deliver excellent support and build strong customer relationships.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
Port Arthur
08.2025 - 04.2026
- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's online platform to process orders efficiently and accurately.
- Communicated product availability and delivery options to enhance customer experience.
- Collaborated with team members to optimize shopping experiences and resolve issues.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Assistant
Klarity Kosmetics
Port Arthur
10.2022 - 08.2023
- Assisted in daily operations to support team workflow and efficiency.
- Managed inventory by tracking product supplies and restocking as needed.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Received and distributed mail, letters and packages.
Personal shopper
HEB Grocery Store
Port Arthur, Texas
08.2021 - 01.2022
- Assisted customers in selecting products based on preferences and dietary needs.
- Maintained knowledge of store inventory and promotions to provide informed recommendations.
- Processed customer orders efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely product availability and restocking.
- Provided personalized shopping experiences by understanding customer preferences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Customer Service Representative
MAI Fulfillments
Houston, Texas
04.2021 - 07.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed product returns accurately.
- Collaborated with team members to enhance customer service quality.
- Documented customer interactions in the fulfillment system promptly.
- Trained new employees on customer service protocols and tools.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Night Auditor
Motel 6
Port Arthur, TX
01.2021 - 03.2021
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Balanced daily financial transactions and prepared end-of-shift reports for management review.
- Responded promptly to guest inquiries and resolved issues to ensure satisfaction.
- Conducted nightly audits of room inventory and verified billing accuracy for guests.
- Monitored security cameras and maintained a safe environment for all guests and staff.
Education
CNA Competency - CNA
Texas Health And Human Services
12.2024 - 01.2025
Memorial Highschool
Port Arthur, TXSkills
- Customer Support
- Issue Resolution
- Inbound Calls
- Outbound Calls
- CRM Software
- Data Entry
- Order Processing
- Fulfillment
- Communication
- Phone Etiquette
- Conflict Resolution
- Microsoft Word
- Computer Skills
- Time Management
- Multitasking
Timeline
Digital Personal Shopper
Walmart
08.2025 - 04.2026
CNA Competency - CNA
Texas Health And Human Services
12.2024 - 01.2025
Assistant
Klarity Kosmetics
10.2022 - 08.2023
Personal shopper
HEB Grocery Store
08.2021 - 01.2022
Customer Service Representative
MAI Fulfillments
04.2021 - 07.2021
Night Auditor
Motel 6
01.2021 - 03.2021
Memorial Highschool