Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Bouffard

Summary

Skilled professional eager to apply my experience and talents in a forward thinking and fast paced environment

Overview

6
6
years of professional experience

Work History

Customer Service Representative

VRI Interviewing
Orlando, FL
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Data Entry Clerk

American Resort Services
Las Vegas, NV
10.2020 - 08.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Sous Chef

Hard Rock Casino
Atlantic City, NJ
05.2018 - 08.2020
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.

Education

High School Diploma -

Pottsville Area High School
Pottsville, PA
05.2013

Skills

  • Customer Service
  • Problem-solving
  • Active Listening
  • Critical Thinking
  • Verbal Communication
  • Written Communication
  • First AID/CPR Experience
  • Time Management
  • Ability to remain calm in high pressure situations
  • Excellent customer service
  • Safety & Security
  • Ability to adapt quickly and learn new things in a new environment
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)

Timeline

Customer Service Representative

VRI Interviewing
08.2023 - Current

Data Entry Clerk

American Resort Services
10.2020 - 08.2023

Sous Chef

Hard Rock Casino
05.2018 - 08.2020

High School Diploma -

Pottsville Area High School
Gabrielle Bouffard