Skilled professional eager to apply my experience and talents in a forward thinking and fast paced environment
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VRI Interviewing
Orlando, FL
08.2023 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Data Entry Clerk
American Resort Services
Las Vegas, NV
10.2020 - 08.2023
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Sous Chef
Hard Rock Casino
Atlantic City, NJ
05.2018 - 08.2020
Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Trained kitchen staff to perform various preparation tasks under pressure.
Planned and directed high-volume food preparation in fast-paced environment.
Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
Education
High School Diploma -
Pottsville Area High School
Pottsville, PA
05.2013
Skills
Customer Service
Problem-solving
Active Listening
Critical Thinking
Verbal Communication
Written Communication
First AID/CPR Experience
Time Management
Ability to remain calm in high pressure situations
Excellent customer service
Safety & Security
Ability to adapt quickly and learn new things in a new environment
Microsoft Office (Word, Excel, PowerPoint, Outlook)