Gabrielle Briscoe
Chicago,IL
Summary
Experienced in Data Entry and Customer Service with 3 years pf experience of delivering accurate and efficient data. Proficient in data entry for product placement, ensuring accurate and organized information. Known for delivering impeccable service, fostering enthusiasm, and generating positive word-of-mouth within the community. Takes pride in maintaining a professional demeanor while representing the company. Strong Organizational skills and eye for error detection.
Overview
7
7
years of professional experience
Work History
Customer Care Associate
BaubleBar
New York, NY
06.2022 - 02.2023
- Manages and monitors open orders and communicates customer updates.
- Updated customer records with accurate data and resolved any outstanding issues.
- Investigated customer complaints regarding billing disputes and provided resolutions.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance using Zendesk.
- Maintained inventory levels of products necessary for daily operations.
- Skilled in reviewing data for accuracy, resolving discrepancies, and maintaining data program security practices.
Customer Service Representative
American Girl
Middleton, WI
09.2021 - 01.2022
- Solving customer Issues, share orders, product, and retail store information.
- Creating accurate spreadsheets.
- Informing relevant parties regarding errors encountered.
- Utilized specialized software applications related to this job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Customer Service Associate
Lucky Strike Social
Chicago, IL
11.2019 - 04.2020
- Consistently achieved monthly sales goals set by executive management, surpassing company benchmarks.
- Monitored performance of subordinate staff and provided feedback as needed.
- Investigated customer complaints, identified underlying issues and proposed solutions accordingly.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access when needed.
Customer Service Associate
Parson’s Chicken and Fish
Chicago, IL
06.2016 - 11.2019
- Maintained an organized system for tracking customer interactions and feedback.
- Followed up with customers after purchase to ensure satisfaction.
- Tracked inventory levels of popular items to ensure availability for customer orders.
- Answered phone calls from customers promptly and courteously.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Associate of Arts - Information Technology
University of Phoenix
06.2018
Skills
- Customer Service
- Organization
- Attention to Detail
- Data Entry Software and Tools
- Typing Speed and Accuracy
- Data Verification
- Computer Literacy
- Multitasking
- Time Management
Timeline
Customer Care Associate
BaubleBar
06.2022 - 02.2023
Customer Service Representative
American Girl
09.2021 - 01.2022
Customer Service Associate
Lucky Strike Social
11.2019 - 04.2020
Customer Service Associate
Parson’s Chicken and Fish
06.2016 - 11.2019
Associate of Arts - Information Technology
University of Phoenix
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