Gabrielle Briscoe
Chicago,US
Summary
Customer service professional with 5+ years of experience in enhancing customer satisfaction and resolving inquiries across multiple platforms. Strong analytical and communication skills utilized to streamline operations using MS Office, SAP, and CRM tools. Proven track record in fostering positive customer relations and driving process improvements.
Overview
5
5
years of professional experience
Work History
Seasonal Customer Representative
Minted
San Francisco, CA
01.2024 - 12.2024
- Handled high-volume customer interactions during peak seasons.
- Documented interactions meticulously in CRM, adhering to departmental protocols.
- Consistently met service targets while maintaining exceptional customer satisfaction via e-mail, phone and chat.
Data Entry Specialist
Vaco
Houston, TX
02.2023 - 07.2024
- Ensure data accuracy and detail in entry tasks, enhancing database integrity.
- Executed precise data entry into software systems, enhancing overall database integrity and accuracy.
- Updated customer records, resolving issues for accurate data and improved service.
Customer Care Associate
Baublebar
New York City, NY
06.2022 - 02.2023
- Handled high-volume customer interactions during peak seasons.
- Consistently met service targets while maintaining exceptional customer satisfaction via email, phone and chat.
- Documented interactions meticulously in CRM, adhering to departmental protocols.
Customer Service Representative
American Girl
Middleton, WI
09.2021 - 05.2022
- Meticulously documented customer interactions, ensuring accurate records.
- Identified recurring issues, contributing to improved product and service offerings.
- Managed Zendesk inquiries, enhancing response times and customer satisfaction.
Customer Service Associate
Lucky Strike Social
Chicago, IL
11.2019 - 04.2021
- Resolved customer complaints with effective solutions, improving service quality and loyalty.
- Mentored team members, fostering skill development and boosting service standards.
- Troubleshot network issues, maintaining seamless operations and minimizing downtime.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ01.2021
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ06.2018
Skills
- Customer Service
- Data Entry
- Time Management
- Problem Solving
Timeline
Seasonal Customer Representative
Minted
01.2024 - 12.2024
Data Entry Specialist
Vaco
02.2023 - 07.2024
Customer Care Associate
Baublebar
06.2022 - 02.2023
Customer Service Representative
American Girl
09.2021 - 05.2022
Customer Service Associate
Lucky Strike Social
11.2019 - 04.2021
Bachelor of Science - Information Technology
University of Phoenix
Associate of Arts - Information Technology
University of Phoenix
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