Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Brown

Lakeville,CT

Summary

Reliable person offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in every area and flexible with changing business needs.

Overview

5
5
years of professional experience

Work History

Head Cashier

Dollar General
06.2023 - 08.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Mentored new team members on sales software system operation.
  • Performed cash, card and check transactions to complete customer purchases.

Senior Waitress

D'Youville
01.2023 - 05.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

Cashier

Dunkin' Donuts
01.2020 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Tube Operator

Nashaba Valley Ski
10.2018 - 03.2019
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Performed quality checks to identify finish discrepancies.
  • Assisted with equipment startups and machine installation tasks.

Education

High School Diploma -

Greater Lowell Technical High School
Tyngsboro, MA
06.2018

Skills

  • Verbal Communication
  • Customer Service
  • Team Contribution
  • Stocking and Replenishing
  • Special Assignments
  • Adobe Flash
  • Employee Motivation
  • Team Leadership
  • Sales Expertise
  • Hospitality and Accommodation
  • Time Management Strength
  • POS Systems

Timeline

Head Cashier

Dollar General
06.2023 - 08.2023

Senior Waitress

D'Youville
01.2023 - 05.2023

Cashier

Dunkin' Donuts
01.2020 - 05.2020

Tube Operator

Nashaba Valley Ski
10.2018 - 03.2019

High School Diploma -

Greater Lowell Technical High School

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Gabrielle Brown