Kevyn Pinzon
Port St. Lucie,FL
Summary
Proven Service Manager at Firestone, adept in conflict resolution and customer service management, significantly improved service satisfaction ratings. Excelled in team leadership, fostering a culture of quality assurance and safety. At Pepboys, leveraged negotiation skills to secure long-term partnerships, showcasing a blend of reliable problem-solving and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Service Manager
Firestone
10.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Commercial Sales Representative
Pepboys Parts And Auto
01.2014 - 08.2020
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Drafted, submitted and processed sales contracts for orders received.
- Presented bids and contracts for potential clients to review during meetings.
- Collaborated with marketing team to create targeted promotional materials for various industries.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Sold auto part units ranging from $500.00 to $5000.00 to local, national and international businesses.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05-2013
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Trustworthy and honest
- Employee relations
- Quality assurance
- Workplace safety
- Crew leadership
- Documentation and reporting
Accomplishments
- Achieved target sales budget daily at Firestone.
- Supervised team of 10-20 staff members.
- Collaborated with several other Firestone locations to assist with workload and customer discrepancies.
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Firestone
10.2021 - Current
Commercial Sales Representative
Pepboys Parts And Auto
01.2014 - 08.2020
High School Diploma -
Palm Beach Gardens High School
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