GABRIELLE CARDENAS
Summary
Passionate and dependable individual currently pursuing a Bachelor's degree in Psychology, bringing valuable experience from medical and facility settings. Recognized for strong interpersonal and organizational skills, as well as the ability to manage multiple priorities while maintaining a positive, solutions-focused approach. Thrives in fast-paced, collaborative environments, consistently demonstrating a commitment to learning, growth, and providing exceptional support. A proven team player who values professionalism, adaptability, and dedication to excellence.
Overview
7
7
years of professional experience
Work History
Hostess
Red Lobster Restaurant
04.2023 - Current
- Effectively managing customer interactions and ensuring a pleasant dining experience
- Strong organizational skills while managing reservations and wait times
- Possess excellent problem-solving skills to handle unexpected situations and resolve any conflicts that may arise
- Answered incoming calls and address customer's queries
- Familiarity with health and safety regulations
Hostess
Si Señor Restaurant
06.2022 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Cultivated positive guest relations by managing information and orchestrating speedy seating
Ophthalmic Technician
Fillmore Eye Clinic
04.2021 - 07.2022
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Used Lensometer to measure and record lens power of existing prescriptive spectacles
- Performed lensometry and sit-lamp examinations
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma
Online Personal Shopper
Walmart
08.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Consistently met deadlines and quality goals for accuracy and timeliness
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Reviews orders prior to pick up for accuracy and purchase-by dates
Front Desk Receptionist
Ultimate Fitness
05.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used internal software to process reservations, check-ins, and check-outs
- Kept accounts in balance and ran daily reports to verify totals
- Confirmed relevant guest information and payment methods to prevent fraud
Barista
Starbucks
06.2018 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Controlled line and crowd with quick, efficient service
- Completed over successful daily cash audits to correctly balance drawers at the end of each shift
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
Education
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM05-2025
Skills
- Customer service
- Effective multitasking
- Patient care
- Medical history documentation
- Diagnostic testing
- Time management
- Attention to detail
- Strong work ethic
- Cash handling
- Phone etiquette
- Exceptional communication
- Chart documentation
Timeline
Hostess
Red Lobster Restaurant
04.2023 - Current
Hostess
Si Señor Restaurant
06.2022 - 08.2022
Ophthalmic Technician
Fillmore Eye Clinic
04.2021 - 07.2022
Online Personal Shopper
Walmart
08.2020 - 05.2021
Front Desk Receptionist
Ultimate Fitness
05.2019 - 08.2019
Barista
Starbucks
06.2018 - 08.2018
Bachelor of Arts - Psychology
New Mexico State University
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