Gabrielle Carter- Lofton
St. Louis Park
Summary
Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 4 years of related experience.
Overview
4
4
years of professional experience
Work History
Switchboard Operator
Northwest Eye Clinic
02.2023 - Current
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
Store Manager
Foreign Lengths Beauty Supply
04.2020 - 01.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Solutions Team Member
National Recoveries Inc.
03.2020 - 03.2020
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
Education
No Degree - Certified Nursing Assistant
Minneapolis Community And Technical College
Minneapolis, MN12.2022
High School Diploma -
Creative Arts Secondary School
Saint Paul, MN06.2015
Skills
- Telephone operations
- Multi-Line Phone Systems
- Reservation coordination
- [Software] expertise
- Message Taking
- Call Routing
- Strong telephone etiquette
- Quick-learning
- Excellent verbal communication skills
- Answering questions
- Empathy and patience
- Strong Memory
Timeline
Switchboard Operator
Northwest Eye Clinic
02.2023 - Current
Store Manager
Foreign Lengths Beauty Supply
04.2020 - 01.2023
Solutions Team Member
National Recoveries Inc.
03.2020 - 03.2020
No Degree - Certified Nursing Assistant
Minneapolis Community And Technical College
High School Diploma -
Creative Arts Secondary School
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