GABRIELLE YARBROUGH

• Answered phones and welcomed visitors, delivering front-line support to enhance guest experience at church.
• Responded to phone, email, and in-person inquiries with clear, courteous support.
• Assisted members with event registration, service information, and ministry questions.
• Supported front-desk operations by managing messages, materials, and daily inquiries.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Coordinated client intake, assessments, and individualized recovery plans for behavioral health support.
• Documented case notes, treatment progress, and referrals in confidential electronic records.
• Communicated with counselors, families, and community providers to align discharge and aftercare services.
• Monitored client adherence to appointments, goals, and recovery requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

• Managed Recovery Center for Women, supporting case management, coordinating schedules, and providing spiritual guidance through led devotions.
• Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Communicated with residents and staff to address needs, concerns, and facility issues.
• Improved family satisfaction with household management by promptly and effectively addressing concerns.
• Enforced safety standards and house rules to support secure, respectful environment.
• Coordinated communication with residents and staff to address needs, concerns, and facility issues.

• Provided spiritual instruction to woman by communicating God's message placed on heart.
• Offered positive reinforcement to help woman stay focused on goals.
• Engaged in prayer and worship to support spiritual growth.
• Warred for the woman spiritually to support spiritual protection and guidance.

• 3.8 GPA
• Graduated with Honors

Currently a student at Colorado State University Global

Society for Collegiate Leadership & Achievements Member