Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
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Elizabeth Andrade

Draper,UT

Summary

Dynamic and results-oriented professional with extensive experience in customer service and reception roles, notably at NAVIENT and Ferreus Industries, Inc. Excelled in problem-solving and effective communication, enhancing customer satisfaction and streamlining operations. Skilled in CRM system proficiency and project management, demonstrating a proven ability to improve team efficiency and client relations.

Overview

4
4
years of professional experience

Work History

Customer Service Rep

NAVIENT
04.2023 - 02.2024
  • I worked virtually from home for this company that helps find solutions to complex programs - my job was just to navigate through each call scenario to find the best resolution to the consumers' concerns, to check application status, inform them about the types of acceptable docs and the overall view of both of the programs that we provided

Customer Service

The Home Depot
05.2022 - 04.2023
  • I worked directly upfront with customers as well as some work on the phone
  • When I had extra time I would check the inventory
  • While working face-to-face with customers I would problem shoot through returns and IT issues related to customers' orders
  • Over the phone would be a normal routine to reach out and keep our customers updated regarding their orders.

Receptionist

Ferreus Industries, Inc.
06.2021 - 02.2022
  • Greet clients as soon as they arrive and connect them with the appropriate party
  • Answer the phone in a timely manner and direct calls to the correct offices
  • Create and manage both digital and hardcopy filing systems for all partners
  • Make travel arrangements and schedule meetings based on all partners' itineraries

Customer Service Representative

Alorica
03.2020 - 12.2020
  • Company Overview: Apple credit card assignment
  • I was a customer service representative for this company
  • Similar to other other customer service jobs my job was to interact with customers on back to back calls throughout the day to troubleshoot through problems
  • Since I was in fraud most of the calls I would receive would be for unauthorized transactions where I would follow a verbatim that fits the customers situation
  • Apple credit card assignment

Receptionist

Ferreus Industries, Inc.
09.2019 - 03.2020
  • Greet clients as soon as they arrive and connect them with the appropriate party
  • Answer the phone in a timely manner and direct calls to the correct offices
  • Create and manage both digital and hardcopy filing systems for all partners
  • Make travel arrangements and schedule meetings based on all partners' itineraries

Education

High school diploma -

Olympus High School
Holladay, UT
05.2018

Skills

  • Teamwork
  • Problem solving
  • Time management
  • Social skills
  • Project Management
  • Writing
  • Active listening
  • Effective Communication Abilities
  • Polite
  • Proven ability to control activities
  • Very clean
  • Understanding
  • Easy learner
  • Scheduling
  • Shipping procedures
  • Account management
  • Support case resolution
  • Positive and professional
  • [Software] CRM system proficiency

References

NOTE: I have many however, message me directly.. I could give you their name(s) and number(s)

Languages

  • English
  • Spanish

Personal Information

Date of Birth: 04/22/00

Timeline

Customer Service Rep

NAVIENT
04.2023 - 02.2024

Customer Service

The Home Depot
05.2022 - 04.2023

Receptionist

Ferreus Industries, Inc.
06.2021 - 02.2022

Customer Service Representative

Alorica
03.2020 - 12.2020

Receptionist

Ferreus Industries, Inc.
09.2019 - 03.2020

High school diploma -

Olympus High School

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Elizabeth Andrade