Microsoft Office Suite
Oluwatobi Oniyinde
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Rep
Social Security Administration, SSA
Brooklyn, NY
04.2023 - Current
- Conduct interviews, investigate situations, and resolve issues.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conduct interviews, investigate situations, and resolve issues.
- Review information to determine ongoing eligibility for Social Security benefits.
Case Manager
Department of Homeless Services, DHS
11.2022 - Current
- Maintain caseloads, document, and keep accurate case records and conduct field visits to clients
- Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population
- Identify housing opportunities for eligible clients and identify permanent housing options
- Utilize the Welfare Management System (WMS), CARES, NYC Way Databases to verify client benefit entitlements
- Engage clients and provide intensive case management, referrals to various programs ensuring the continuum of services for our homeless client population
- Travel Essentials Department, Lagardere Paradies, JFK Airport (Replenisher
Replenisher
Paradies Lagardere
Queens , NY
06.2018 - 11.2022
- Safely operate hand truck and electric pallet jack to transport heavy merchandise
- Receive shipments, unloading and sorting according to product type
- Verified products received and report discrepancies
- Unload trucks, check in merchandise, reconcile purchase orders with sales orders, and distribute received inventory to designated production areas.
- Performed section resets to match new planograms.
- Put away received merchandise in designated location.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Surveyor
NYC Board Of Elections
Brooklyn
08.2019 - 10.2021
- Surveyed potential polling sites for upcoming elections
- Verified the accuracy of survey data, including measurements and calculations conducted at survey sites
- Created floor and site plans to ensure proper spacing during election day
- Trained assistants to perform surveys and to use software programs like Microsoft Visio and TurboCad
- Trained and supervised groups of 2 or 4 concerning software use and how to properly conduct a survey
- Assisted the department in adhering to state guidelines regarding Election law
- Helped to ensure that all sites were ADA compliant to prevent lawsuits.
Intern
Brooklyn Navy Yard
06.2018 - 08.2018
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features
- Kept meticulous records of all correspondence with and from tenants
- Delivered positive, effective sales presentations
- Generated listings for sales and rental properties through cold calls and referrals
- Coordinated appointments to show marketed properties
- Prepared and organized documents for co-op board interviews
- Distributed and followed up on tenant renewal notices
- Edited tenant leases and licenses
Intern
New York City Public Advocate Office Letitia James
06.2017 - 08.2017
- Interacted with people from different communities in NY
- Assisted in press conferences that Letitia James held
- Contacted different district leaders to organize events and gather the community
- Supported the departmental staff by answering phone calls and responding to emails.
Education
Graduate - International Affairs and Global Justice
CUNY Brooklyn College
08.2020 - Current
Bachelors - Politics, Economics and Law
SUNY College
08.2015 - 05.2019
Skills
Effective Time Managementundefined
Software
CARES
AUTOCAD
Timeline
Customer Service Rep
Social Security Administration, SSA
04.2023 - Current
Case Manager
Department of Homeless Services, DHS
11.2022 - Current
Graduate - International Affairs and Global Justice
CUNY Brooklyn College
08.2020 - Current
Surveyor
NYC Board Of Elections
08.2019 - 10.2021
Replenisher
Paradies Lagardere
06.2018 - 11.2022
Intern
Brooklyn Navy Yard
06.2018 - 08.2018
Intern
New York City Public Advocate Office Letitia James
06.2017 - 08.2017
Bachelors - Politics, Economics and Law
SUNY College
08.2015 - 05.2019
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