Gabrielle Dougan
Austin,TX
Summary
Dynamic front-of-house professional with experience in managing operations and training staff. Known for attention to detail and fostering a welcoming atmosphere, contributing to smooth service flow and improved guest satisfaction.
Overview
1
1
Language
6
6
years of professional experience
Work History
Front of House Staff Member
Local Foods 2nd Street District
Austin, TX
03.2026 - Current
- Welcomed guests and ensured positive dining experiences through attentive service.
- Assisted in managing front-of-house operations during peak hours to maintain efficiency.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of the dining area, adhering to health regulations.
- Processed payments accurately using POS system, ensuring smooth transaction flow.
- Trained new staff on service protocols and operational procedures for consistency.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Computer Hardware Technician
Dell Technologies
Fort Worth, TX
08.2020 - 04.2024
- Diagnosed and repaired hardware issues in various Dell systems, ensuring optimal functionality.
- Conducted routine maintenance and upgrades on computer components to enhance performance.
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical problems.
- Developed and implemented standard operating procedures for hardware repairs, streamlining workflow efficiency.
- Provided technical support and training for junior technicians, fostering skill development within the team.
- Analyzed recurring hardware failures to identify trends and recommend design improvements to engineering teams.
- Managed inventory of spare parts and tools, optimizing resource allocation for repair tasks.
- Enhanced system performance by diagnosing and repairing hardware issues for clients.
Education
High School Diploma -
Brewer High School
Fort Worth, TX05-2024
No Degree - Cultural Anthropology
University of North Texas
Denton, TX05-2028
Skills
- Customer service
- Greeting guests
- Complaint handling
- Attention to detail
- Sanitation practices
- Order management
- Cash handling
- Training and mentoring
- Effective communication
- Building rapport
- Cultural awareness
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Front of House Staff Member
Local Foods 2nd Street District
03.2026 - Current
Computer Hardware Technician
Dell Technologies
08.2020 - 04.2024
No Degree - Cultural Anthropology
University of North Texas
High School Diploma -
Brewer High School