Gabrielle Downie
Amherst,MA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Fitzwilly’s Restaurant
Northampton, MA
09.2021 - Current
- Efficiently manage multiple tables, including their orders and various requests.
- Provide excellent customer service to ensure satisfaction.
- Collaborate with a team of other servers and bartenders to create a healthy work environment.
- Maintained composure while in a fast paced high stress environment.
Assistant Customer Service Department Head
Stop and Shop
Northampton, MA
10.2016 - 09.2021
- Coordinated with other departments to ensure customers' inquiries were handled efficiently and effectively.
- Developed and implemented customer service policies, procedures and standards.
- Provided guidance to customer service staff in resolving complex customer service issues.
Education
High School Diploma - Criminal Justice
Smith Vocational And Agricultural High School
Northampton, MA05-2018
Some College (No Degree) - Criminal Justice
Holyoke Community College
Holyoke, MASkills
- Professional appearance
- Strong work ethic
- Exceptional customer service
- Multitasking and organization
- Hospitality service expertise
- Task prioritization
- Positive and professional
Timeline
Server/Bartender
Fitzwilly’s Restaurant
09.2021 - Current
Assistant Customer Service Department Head
Stop and Shop
10.2016 - 09.2021
High School Diploma - Criminal Justice
Smith Vocational And Agricultural High School
Some College (No Degree) - Criminal Justice
Holyoke Community College