Gabrielle Driver
Minot AFB,North Dakota
Summary
Dedicated customer service professional providing exceptional skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
10.2023 - 03.2024
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Teacher's Assistant
Dakota Elementary School
10.2021 - 04.2023
- Establishes and maintained a safe and healthy environment for children
- Support the learning center environment
- Supervises children for safety
- Helps with daily activities for children.
- Communicated with parents/families about the status of children.
Senior Admissions Outreach Coordinator
Martinsburg College
11.2019 - 10.2021
- Generated 100+ leads per week by reaching out to the local community as an educational resource and providing information on programs
- Enrolled 100+ students into college and provided student support
- Boosted team performance through close monitoring and mentoring
- Increased outreach, consistently bringing in new program members and growing funding
- Delivered exceptional program support by recruiting, training and overseeing exceptional staff team
- Promoted mission with effective educational materials, including brochures, social media updates, and news releases
- Engaged potential participants in conversation one-on-one via email, online platforms, and phone call
- Optimized operational, administrative, and outreach strategies with data-driven mindset
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
- Maintained compliance by preparing accurate statements for governing agencies
- Utilized Microsoft Software and online platforms.
Office Assistant
Pallet Sales & Recycling
06.2018 - 12.2018
- Prepared professional business correspondence, including letters, invoices, and basic contract language
- Managed high volume of data input with near-perfect accuracy
- Helped project managers coordinate resources and paperwork necessary to complete assignments
- Handled file demands, scanning, indexing, and storing physical records
- Open, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
Server
Steak 'n Shake
10.2013 - 06.2016
- Explained details of new menu items, seasonal, and daily specials
- Delivered food and beverages quickly to customers
- Answered customers phone calls in a professional and friendly manner
- Followed all safety, sanitization, and food handling guidelines
- Coordinated table assignments and arranged tables for groups
- Processed payments as credit card transactions, gift cards, or cash transactions
- Trained new servers in company policies, guest service standards, and best practices
- Satisfied customers with fast, friendly and knowledgeable support.
Education
Psychology & Biology -
University of Maryland Global Campus
08.2019
General Studies -
Saint Louis Community College
12.2016
Skills
- Reliable
- Computer skills
- Adept
- Multitasking
- Time management
- Team player
- Detail oriented
- Organization
- Customer service
- Data Entry
- Call Management
- Product Knowledge
Timeline
Customer Service Representative
Kaiser Permanente
10.2023 - 03.2024
Teacher's Assistant
Dakota Elementary School
10.2021 - 04.2023
Senior Admissions Outreach Coordinator
Martinsburg College
11.2019 - 10.2021
Office Assistant
Pallet Sales & Recycling
06.2018 - 12.2018
Server
Steak 'n Shake
10.2013 - 06.2016
Psychology & Biology -
University of Maryland Global Campus
General Studies -
Saint Louis Community College
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