Gabrielle Erickson
Tempe,AZ
Summary
Diligent College Student focused on healthcare, medical coding, and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
3
3
years of professional experience
Work History
Host, Expo, and Server
B52 Burgers and Brew
Inver Grove Heights, MN
04.2022 - 04.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Thoroughly answered customer questions about hours, seating, specials, and menu information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Aloha and Toast POS systems to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out and completed opening, closing, and during shift duties.
- Learned and followed state and local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, walk-in business, and good reviews.
- Supported other servers, food runners, and hosts when needed.
Scheduling Representative
TEKsystems
Inver Grove Heights, MN
01.2024 - 03.2024
- Taking inbound calls within contact center environment.
- Scheduling patients at one of 50+ HealthPartners clinic locations.
- Responsibilities include verifying patients insurance, pre-registration and schedule appointments at appropriate clinics, transferring to CareLine (nurse line) or specific departments.
- Following a 10-15 step scheduling procedure learned in an intense 3 week training.
- Use EMR system Epic for scheduling appointments.
- Able to navigate through computer technology and use dual screens.
- Average of 60-70 calls/day with each call averaging a 7 minute talk time.
Host
Inver Grove Brewing
Inver Grove Heights, MN
08.2021 - 03.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Notified server after seating parties in section to facilitate prompt service.
Education
Associate of Applied Science - Medical Coding Specialist
Dakota County Technical College
Rosemount, MN05-2026
High School Diploma -
Simley High School
Inver Grove Heights06-2023
Skills
- Server Support
- Team Collaboration
- Telephone Reception
- Customer Service
- Detail Oriented
- Strong Interpersonal Skills
- Professional Appearance
- Guest Relations
- Menu Knowledge
- Stress Tolerance
- Calendar Management
- Patience and Persistence
- Upselling and Cross Selling
- Appointment Scheduling
- Medical Terminology
References
References available upon request.
Timeline
Scheduling Representative
TEKsystems
01.2024 - 03.2024
Host, Expo, and Server
B52 Burgers and Brew
04.2022 - 04.2024
Host
Inver Grove Brewing
08.2021 - 03.2022
Associate of Applied Science - Medical Coding Specialist
Dakota County Technical College
High School Diploma -
Simley High School
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