Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Ernhart

Hobart,US

Summary

Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. Dedicated to exceeding expectations and leading the team to success. Motivated to keep customers happy and contribute to the company's success. Multi-line phone talent Credit card processing Money handling abilities Complaint resolution Receiving support Sales expertise

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Portage Township YMCA
Portage, IN
05.2018 - 05.2019
  • Consistently provided excellent, Resolved issues with associates, tools, and service delivery that statistical reports revealed
  • Effectively communicated account changes, services, and potential upgrades to customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved a lot of issues over the phone with many customers on a daily basis.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Package Handler

FedEx Ground
Hammond, IN
10.2021 - 03.2022
  • Discussed potential hazards and other issues with teammates and supervisors so that we could resolve them together
  • Immediately informed the purchasing team of any missing or damaged items when unloading and receiving
  • Kept company inventory safe and secure by organizing and securing storage areas
  • Gained a thorough understanding of each shift's responsibilities and job tasks, prioritizing those that needed to be completed right away.
  • Assembled, sealed and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

High School Diploma -

Portage High School
Portage, Indiana
06.2017

Skills

  • Data Entry and Maintenance
  • Needs Assessment
  • Customer Account Management
  • Upbeat and Positive Personality
  • Customer Support
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Prioritizing Calls
  • Patient and Empathetic

Timeline

Package Handler

FedEx Ground
10.2021 - 03.2022

Customer Service Associate

Portage Township YMCA
05.2018 - 05.2019

High School Diploma -

Portage High School

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Gabrielle Ernhart