Gabrielle Evans

• Processing pharmaceutical orders into the pharmacy, ensuring all dosing and information is correct.
• Answering Phones
• Preparing patient packages for UPS and FedEx
• Answering Client service emails
• Reading through Patient's Medical charts to ensure they are approved for medications and that their dosing is correct.
• Handling Refill Medications
• Experience in Salesforce
• Experience in Quickbooks
• Experience in PracticeQ EMR
• Experience in Pharmacy Portals
• Experience in a constantly changing environment.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Managed incoming calls while providing information or transferring callers to appropriate personnel.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Entered data into spreadsheets using Microsoft Excel or other similar programs.

Prepared expense reports on behalf of executives in accordance with company policies and procedures.

Verified insurance eligibility for patients and entered information into the system.

Reviewed medical records to ensure accuracy of diagnosis codes prior to submitting claims.

Maintained up-to-date knowledge of all changes in insurance plans, regulations, and procedures.

Researched problem cases involving denials or incorrect payments due to lack of authorization or other issues.

• Registered patients for outpatient procedures and emergency services.
• Responded to incoming department phone calls and directed callers to appropriate team members based on need.
• Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
• Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
• Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
• Asked various questions from clients to obtain the information necessary for paperwork.
• Welcomed patients to facility and assisted with registration sign-in process.
• Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
• Maintained HIPAA compliance and integrity of hospital policies and procedures.

• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Followed policies and procedures to meet or exceed established performance requirements.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
• Filled out insurance information for the patients.
• Stocked clinical workstations and procedure rooms with necessary supplies.
• Answered incoming calls to register and schedule patients.
• Made schedule for employees and helped employees meet their needs.