GABRIELLE FRANKLIN
Dallas,TX
Summary
Highly skilled and dedicated executive, with an exceptional amount of experience in very demanding and high-paced environments. Self-motivated individual with superb investigative, analytical and problem-solving strengths. Well experienced to effectively address and resolve complex issues while training others to do the same. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Insurance Verification Representative (Remote)
Gainwell technologies (Contract )
Alpharetta, GA
05.2024 - 11.2024
- Verify insurance information for new patients and referrals
- handling both incoming and outgoing calls to assist clients with their insurance verifications.
- Update insurance information for existing patients.
- Call to obtain pre-authorization for recommended services and procedures.
- Answer questions related to billing and insurance
- Provided detailed information regarding medical policies, procedures, and protocols.
- Maintained accurate records of patient data in the system.
- Evaluated claims for accuracy prior to submission to third-party payers.
- Followed up on pending cases with appropriate parties as needed.
- Performed outbound calls to verify patient's insurance coverage status.
- Compiled reports related to denied or accepted claims for management review.
- Answered customer inquiries via phone or email in a professional manner.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Monitored account receivables daily to ensure prompt payments received.
Customer Service Associate
Aston Carter Honda Finance
Irving, TX
09/12/22 - 04.2024
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
Document Processor
Bank of New York Melon
Dallas, TX
07.2020 - 11.2022
- Proofread and follow the document flow process including incoming and outgoing documents; faxes, inbound mail, scanning documents, sorting mail, saving and retrieving documents along with ongoing customer contact
- Verify loan documents including loan contracts, income verification, credit application, and loan approval by making sure all items are included and ultimately preparing an application for processing
- Identified and prioritized own work according to prescribed standards
- Reviewed and corrected validity errors for assigned production.
Help Desk Specialist
Ernst & Young LLP
04.2012 - 11.2017
- Provided technical support via the telephone, email, and remote desktop/laptop to branch and banking personnel who experienced hardware and software problems using technical support documentation, remote management tools, and Instruction
- Provided personable and professional Tier 2 Help Desk support to end users on (web Based) software programs
- Has great patience and is extremely savvy with end-users utilizing quick 1st contact resolution via the phone and email
- Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance
- Set up computers and install the software.
Education
Real Estate Agent - Residential
Champions School Of Real Estate
04.2023
High school diploma -
New Summit School
Jackson, Ms09.2004
Skills
- Taleo
- Fair Housing Regulations
- Talent Acquisition
- Human Resources
- Customer Support
- PeopleSoft
- HR Sourcing
- Human Resources Management
- Workday
- Inbound and Outbound Calling
- Employee Orientation
- Underwriting
- Title Processing
- Oracle
- Salesforce
Education and Training
other
Timeline
Insurance Verification Representative (Remote)
Gainwell technologies (Contract )
05.2024 - 11.2024
Document Processor
Bank of New York Melon
07.2020 - 11.2022
Help Desk Specialist
Ernst & Young LLP
04.2012 - 11.2017
Customer Service Associate
Aston Carter Honda Finance
09/12/22 - 04.2024
Real Estate Agent - Residential
Champions School Of Real Estate
High school diploma -
New Summit School