Gabrielle Garner
Summary
Detail-oriented and results-driven Operations and Supply Chain Specialist with over 6 years of experience in logistics coordination, inventory management, and customer account support across the CPG and e-commerce industries. Proven ability to streamline processes, maintain OTIF delivery metrics, and collaborate cross-functionally in fast-paced, remote environments. Known for clear communication, problem-solving, and adaptability, with a track record of supporting business continuity through periods of growth and change.
Overview
8
8
years of professional experience
Work History
Senior Operations Specialist
Black Rifle Coffee Company
11.2023 - 07.2025
- Served as primary contact for customer and distributor order support, ensuring prompt issue resolution.
- Facilitated communication among warehouse, freight providers, and sales teams to achieve on-time deliveries.
- Processed purchase orders and monitored inbound and outbound shipments for supply chain accuracy.
- Assisted in end-of-month reporting on delivery performance and logistics metrics for leadership review.
- Audited order discrepancies to resolve billing or fulfillment issues proactively.
- Collaborated cross-functionally to uphold high service standards despite volume fluctuations.
Customer Replenishment Analyst
Kodiak Cakes
11.2020 - 07.2022
- Applied error analysis to historical performance, providing forecasting suggestions to account managers.
- Reviewed sales history to identify seasonality and trends for individual customers and aggregates.
- Managed inventory at RJW, ensuring optimal stock levels and turnover rates.
- Assessed production plans against target inventory levels at each 3PL facility.
- Executed redeployment decisions based on inventory assessments and market demands.
- Identified aging inventory, coordinating disposition plans with Sales and Marketing teams.
- Analyzed SKU performance to determine items exceeding or falling short of expectations.
Operations Specialist
Kodiak Cakes
04.2019 - 10.2020
- Generated monthly reports for Leadership Team detailing On Time Delivery and In Full Delivery metrics.
- Delivered exceptional customer service by responding to inquiries within two hours.
- Served as primary contact for order-related inquiries from customers and distributors.
- Ensured timely and complete order delivery through coordination with operations planning, warehouse, and freight brokers.
- Communicated frequent updates to customers regarding order status and action taken.
- Collaborated with sales, finance, and operations departments to represent Kodiak customers effectively.
Account Management Specialist
Hub Group
01.2017 - 10.2018
- Scheduled pick up and delivery appointments with vendors for Amazon shipments.
- Tracked loads to ensure on-time delivery and enhance customer satisfaction.
- Addressed issues directly with Amazon to mitigate potential disruptions.
- Compiled daily reports to maintain team proactivity.
- Introduced new ideas to the team, fostering innovative perspectives.
- Delivered friendly and efficient customer service via phone and email.
- Collaborated with committees to support various causes and engage employees.
- Participated in mentorship program, training new employees and providing career guidance.
Education
Supply Chain Management
University of Tennessee
Knoxville, TN01-2016
Computer Skills
MS Excel, Word, & PowerPoint | NetSuite | True Commerce | Tableau | SPINS | PowerBI | Retail Link | Amazon FBA | Shopify | CPG Vendor Portals
Skills
Problem-Solving | Attention to Detail | Self-Motivated | Communication | Time Management | Organized | Customer Service
Timeline
Senior Operations Specialist
Black Rifle Coffee Company
11.2023 - 07.2025
Customer Replenishment Analyst
Kodiak Cakes
11.2020 - 07.2022
Operations Specialist
Kodiak Cakes
04.2019 - 10.2020
Account Management Specialist
Hub Group
01.2017 - 10.2018
Supply Chain Management
University of Tennessee
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