Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Gonzalez

Woodhaven

Summary

Passionate dental receptionist with 5 plus years of experience supporting dental offices. Good listener and in person communication. An understanding of the workflow of a dental office and procedures. Computer savvy,organized,ethical and punctual. Quick and willing to learn new concepts.

Overview

8
8
years of professional experience

Work History

Dental Coordinator

Metropolitan Smiles
01.2023 - Current
  • Handled account payments and provided information regarding outstanding balances.
  • Handled patients inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered patients telephone calls promptly to avoid on-hold wait times.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Checked on lab cases for the following day

Dental Assistant

Dental Studios
09.2020 - 12.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Itero scanning/refinements for invisalign & dental procedures such as crowns and retainers.
  • Taking panoramic radiographs xrays & photos
  • Checked on lab cases for the following day
  • Closing up and replenishing rooms, shutting down all equipment/computers.

Surgical Treatment Coordinator

Dental Specialties Of NewYork
05.2019 - 03.2020
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Explained treatment choices to patients and helped determine best options.
  • Acted as main point of contact for patients, doctors by closely reviewing medical charts and maintaining high levels of communication.

Dental Receptionist

Endocare
11.2015 - 05.2019
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Assisted dentist by passing instruments,suctioning intraoral fluids and mixing materials.

Education

GED -

York College of The City University of New York
Jamaica, NY
06.2014

Skills

  • Insurance Authorizations
  • Administrative Support
  • knowledge of dental software such as dentrix & easy dental
  • Patient Service
  • Excellent Multitasking Capabilities
  • Appointment Scheduling
  • Radiography Safety

Timeline

Dental Coordinator

Metropolitan Smiles
01.2023 - Current

Dental Assistant

Dental Studios
09.2020 - 12.2022

Surgical Treatment Coordinator

Dental Specialties Of NewYork
05.2019 - 03.2020

Dental Receptionist

Endocare
11.2015 - 05.2019

GED -

York College of The City University of New York

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Gabrielle Gonzalez