Gabrielle Green
Julian,WV
Summary
Adept at managing high-stress situations, I excelled in conflict resolution and customer relations at Lowes Home Improvement, enhancing loyalty and repeat business. My expertise in data entry and maintaining confidentiality, honed at Childers Pediatrics, showcases my ability to handle sensitive information. Proven track record in improving customer satisfaction through critical thinking and professional communication.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
12.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Receptionist
Childers Pediatrics
07.2022 - 09.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Answered phone promptly and directed incoming calls to correct doctor or nurse.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Science - Elementary Education
Concord University
Athens, WV05.2026
Certificate - Practical Nursing
Garnet Career Center
Charleston, WV05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Professional telephone demeanor
- Scheduling
- Documentation
- Patient or Client Confidentiality
Timeline
Customer Service Representative
Lowes Home Improvment
12.2022 - 04.2023
Receptionist
Childers Pediatrics
07.2022 - 09.2022
Associate of Science - Elementary Education
Concord University
Certificate - Practical Nursing
Garnet Career Center
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