Gabrielle Guerrero
Abilene,TX
Summary
I’m currently an Admission Representative with 2 years of experience. I am a hardworking employee with customer service, multitasking and time management abilities I am always willing to learn new skills and friendly, helpful, polite, have a good sense of humor. I am able to work independently in busy environments and also with a team setting. I take pride in my work and I have good listening skills and very well organized. I am always willing to help anyone if they need help.
Overview
4
4
years of professional experience
Work History
Admissions Representative
Hendrick Medical Center
Abilene, TX
11.2022 - Current
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Record patient information and medical history
- Print out weekly schedule appointments and make sure me and my team have everything we need for that week.
- Get ahold of Doctor offices or other hospitals to make sure our patients get the best care and the right things done for their help
- Verify insurance and also take payments
- Help patients that are having labs, surgeries, X-rays, MRI’S, CT’S, and plenty of other stuff they need done
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Made sure everything was followed by the HIPAA law.
CNA
Brightpointe at Lytle Lake
Abilene, TX
05.2020 - 10.2022
- Assisted residents in preparing for activities and social programs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- I report any skin or changes to my charge nurse on the shift.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
High School Diploma -
Coleman High School
Coleman, TX05-2020
Skills
- Client Engagement
- Patient Billing
- Recordkeeping
- Administering interviews
- Microsoft Office
- Phone and Email Etiquette
- Payment Processing
- Verbal and Written Communication
- Risk Management
- Reporting Requirements
- Compassionate communication
- Transporting patients
- Patient Relations
- Medical terminology knowledge
Timeline
Admissions Representative
Hendrick Medical Center
11.2022 - Current
CNA
Brightpointe at Lytle Lake
05.2020 - 10.2022
High School Diploma -
Coleman High School