Gabrielle Hart
Lansing,MI
Summary
I am highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. I greet every person with a smile, possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. I have proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. I have demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Rusty Saw North
Brutus, MI
07.2023 - 01.2025
- Managed breakfast, lunch, and dinner shifts independently, including bartending, hostessing, and preparing the restaurant for opening and closing.
- Handled cash management duties, including balancing tills, preparing bank deposits, and ensuring accurate nightly closeouts.
- Provided exceptional customer service, resulting in multiple regulars and significant catering bookings, while effectively upselling menu items and beverages.
Pharmacy Technician
Walgreen's Pharmacy
Petoskey, MI
12.2021 - 07.2023
- Handled challenging customer service situations while maintaining composure; enhanced attention to detail through careful decision-making.
- Called patients and insurance companies to coordinate medication needs and resolve issues.
- Accurately counted, dispensed, and managed inventory of medications while ensuring safety and compliance.
- Administered vaccinations and conducted medication research to identify potential interactions, collaborating closely with pharmacists.
- Stayed up to date on state and FDA/DEA requirements, as well as licensure.
Nurse Assistant
OMH Medical Group
Indian River, MI
07.2021 - 12.2021
- Assisted in patient check-ins, managed walk-in schedules, and documented patient symptoms for medical staff.
- Collaborated with medical staff to address patient needs, ensuring accurate documentation and adherence to HIPAA regulations.
- Exercised critical judgment in prioritizing patient care during emergencies, demonstrating compassion and resilience in high-stress situations.
Education
High School Diploma -
Cheboygan High School
Cheboygan, MI05-2017
Skills
- Point of sale (POS) system operations
- Sales techniques
- Positive guest interactions
- Take-out service
- Allergy awareness
- Menu memorization
- Liquor, wine, and food service
- Memory retention
- Strong work ethic
- Cash handling
- Multitasking and organization
- Exceptional customer service
- Food safety and handling
- Calm demeanor
- Beverage preparation
- Positive and professional
- Responsible beverage service
- Service prioritization
Timeline
Server/Bartender
Rusty Saw North
07.2023 - 01.2025
Pharmacy Technician
Walgreen's Pharmacy
12.2021 - 07.2023
Nurse Assistant
OMH Medical Group
07.2021 - 12.2021
High School Diploma -
Cheboygan High School
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