Gabrielle H. Davis
Wood River
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
BJC Medical Group Gastroenterology
Alton, IL
08.2023 - Current
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated insurance verification processes to ensure accurate billing and claim submissions.
- Built and maintained positive working relationships with patients and staff.
CTICU Unit Secretary
Barnes Jewish Hospital
St. Louis, Missouri
09.2021 - Current
- Triaged incoming calls, taking detailed messages and forwarding calls to appropriate departments.
- Welcomed and assisted visitors, patients and consulting staff.
- Communicated with hospital departments to obtain services for patients.
- Developed solid relationships with families, nursing staff and physicians to enhance patient care.
- Input patient information into database accurately to centralize information.
Direct Support Person
DD Homes
Pittsfield, Illinois
09.2020 - 06.2021
- Guided clients in administering proper dose and timing of medications.
- Provided encouragement, coaching, and emotional support to help clients achieve established goals.
- Assisted with client transportation, bathing, and meal preparation.
Customer Service Representative
Great Rivers Bank
Pittsfield, Illinois
11.2019 - 09.2020
- Managed phone calls and directed to necessary personnel
- Documented transactions as requested by customers
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Protected customer and company information with strict use of established security procedures
Hotel Front Desk Clerk
William Watson Hotel
Pittsfield, Illinois
06.2019 - 11.2019
- Managed reservations, check-in and check-out procedures within hotel system
- Scheduled and confirmed reservations
- Improved stays, recommending local attractions and dining establishments
Waitress
Back Alley Barbecue
Pittsfield, Illinois
06.2019 - 11.2019
- Maintained safe food handling and sanitation standards
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Kept cash drawer balanced, carefully calculating and verifying orders
Education
High School Diploma -
Pittsfield High School
Pittsfield, Illinois05-2019
Skills
- Adaptability
- Appointment and procedure scheduling
- Customer service
- Communication
- Empathy
- Professionalism
Timeline
Patient Service Representative
BJC Medical Group Gastroenterology
08.2023 - Current
CTICU Unit Secretary
Barnes Jewish Hospital
09.2021 - Current
Direct Support Person
DD Homes
09.2020 - 06.2021
Customer Service Representative
Great Rivers Bank
11.2019 - 09.2020
Hotel Front Desk Clerk
William Watson Hotel
06.2019 - 11.2019
Waitress
Back Alley Barbecue
06.2019 - 11.2019
High School Diploma -
Pittsfield High School