Gabrielle Heater
Big Dons Wild River Mini Golf
Morgantown
2
years of professional experience
Dynamic customer service advocate skilled in complaint resolution and order fulfillment. Committed to enhancing workflow efficiency and delivering exceptional customer experiences.
Work History
Customer Service Advocate (Seasonal)
2 Years 4 Months- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Assisted in training new team members on customer service protocols and systems.
- Coordinated party logistics to ensure seamless event execution and guest satisfaction.
- Prepared and served meals in accordance with food safety standards.
- Assisted in inventory management, ensuring proper stock levels and rotation.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Customer Service Advocate
7 Months- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Resolved customer complaints through effective communication and problem-solving skills.
- Supported team in achieving service goals by maintaining product knowledge and service standards.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
Education
Bachelor of Science - Forensic Chemistry
- Honors College Member
Skills
Complaint resolution
Order fulfillment
Problem-solving
High-energy attitude
Customer service
Prioritization
Timeline
Customer Service Advocate
Target
10.2024 - 05.2025Read More
Customer Service Advocate (Seasonal)
Big Dons Wild River Mini Golf
06.2024 - CurrentRead More
West Virginia University
Bachelor of Science from Forensic Chemistry
Read More