Gabrielle Hetzel
Huber Heights,OH
Summary
Skilled Ophthalmic Medical Technician with a proven track record at Bloom Family Eye Surgeons, enhancing diagnostic accuracy and patient care through advanced ophthalmic techniques and equipment. Demonstrates exceptional problem-solving abilities and relationship-building skills, significantly improving patient satisfaction and efficiency. Expert in refractive error correction and visual field testing, with a commitment to continuous improvement and team collaboration.
Overview
17
17
years of professional experience
Work History
Ophthalmic Medical Technician
Bloom Family Eye Surgeons
11.2021 - Current
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Leasing Coordinator
Miller Valentine
08.2016 - 11.2021
- Maintained up-to-date knowledge of local laws and regulations pertaining to leasing and property management, ensuring compliance in all aspects of the role.
- Provided support during property inspections, addressing any issues or concerns raised by the inspectors promptly and professionally.
- Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
- Facilitated a smooth move-in experience for new tenants through clear communication regarding requirements and expectations.
- Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
- Provided ongoing support for tenants throughout their lease term by addressing any concerns or requests promptly and professionally.
- Contributed to efficient office operations by organizing files, maintaining an organized workspace, and managing incoming calls/messages from clients or vendors.
- Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Conducted property tours for potential tenants, showcasing amenities and highlighting unique features of the community.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed and enforced policies and procedures for compliance with company policies.
- Maintained up-to-date knowledge of products and services offered to customers.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
Ophthalmic Medical Technician
Columbus Ophthalmology Assoc
06.2010 - 11.2011
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Front Office Assistant
Bloom Family Eye Surgeons
06.2008 - 06.2010
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Checked patients in and out and collected payments.
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Education
Associate of Applied Science - Fashion Design And Management
The International College of Design And Technology
Tampa, FLAssociate of Science - Fashion Marketing
The Art School of Pittsburg
Pittsburgh, PASkills
- Ophthalmic terminology
- Refractive error correction
- Surgical assisting
- Humphrey Visual Field 860
- Corneal topography
- Optical coherence tomography
- Fundus photography
- Pachymetry proficiency
- IOL Master 700
- Cataract evaluation proficiency
- Dry eye syndrome assessment
- Geriatric eye care assistance
- Minor surgery assistance
- Problem-solving
- Attention to detail
- Reliability
- Active listening
- Relationship building
Timeline
Ophthalmic Medical Technician
Bloom Family Eye Surgeons
11.2021 - Current
Leasing Coordinator
Miller Valentine
08.2016 - 11.2021
Ophthalmic Medical Technician
Columbus Ophthalmology Assoc
06.2010 - 11.2011
Front Office Assistant
Bloom Family Eye Surgeons
06.2008 - 06.2010
Associate of Applied Science - Fashion Design And Management
The International College of Design And Technology
Associate of Science - Fashion Marketing
The Art School of Pittsburg
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