Gabrielle Hudgins
Summary
Dynamic leader with proven success in enhancing customer satisfaction and streamlining operations at Earls Kitchen + Bar. Excelled in guest relations management and problem-solving, significantly improving service quality and operational efficiency. Skilled in team leadership and guest engagement, fostering a results-driven environment. Demonstrates a strong work ethic and exceptional customer service, ensuring outstanding guest experiences. Dynamic individual with hands-on experience in customer relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Server
Lazy Dog Restaurant & Bar
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Manager
Earls Kitchen + Bar
11.2018 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Reception Manager
Rose Medical Center
01.2016 - 11.2018
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
Education
Bachelor of Science - Computer Science
MSU Denver
Denver05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Sales expertise
- Guest Relations Management
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Team Leadership
- Problem-Solving
- Guest Engagement
Timeline
Server
Lazy Dog Restaurant & Bar
02.2024 - Current
Restaurant Manager
Earls Kitchen + Bar
11.2018 - 02.2024
Reception Manager
Rose Medical Center
01.2016 - 11.2018
Bachelor of Science - Computer Science
MSU Denver
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