Gabrielle Maass
BJ's Wholesale
Roselle,NJ
6
years of professional experience
Dynamic customer service professional with a proven track record at BJ's Wholesale, excelling in customer satisfaction and conflict resolution. Recognized for enhancing operational efficiency and fostering team collaboration, while effectively managing inventory to meet customer demands. Committed to delivering exceptional service and driving repeat business through reliability and attention to detail.
Work History
Customer Service Cashier
1 Year 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Assistant Manager
3 Years 4 Months- Coordinated daily operations to enhance team efficiency and achieve sales targets.
- Assisted in developing marketing strategies to increase brand visibility and customer engagement.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Trained new team members on operational procedures and company policies to ensure compliance.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Inventory management
Attention to detail
Multitasking and organization
Conflict resolution
Adaptability and flexibility
Timeline
Customer Service Cashier
BJ's Wholesale
03.2024 - 11.2025Read More
Assistant Manager
A to Z Sales & Marketing
01.2020 - 05.2023Read More
Linden High School
High School Diploma
Read More