Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Mathis

South St Paul,Minnesota

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Speedway
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Developed strategy to increase sales and drive profits.

Tour Guide

CWC Historical Society
01.2019 - 04.2020
  • Guided groups of up to 10 people on scheduled tours.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Server/Supervisor

Bakers Sqaure
04.2016 - 09.2018
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
  • Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
  • Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
  • Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
  • Implemented cost-saving initiatives by monitoring portion control, minimizing waste, and accurately forecasting inventory needs based on historical trends.
  • Decreased wait times for customers by implementing a streamlined seating system during peak hours.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Education

Cosmetology

Empire Beauty School
Spring Lake Park
09.2019

High School Diploma -

John Marshall Senior High School
Rochester, MN
06.2017

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Workload Management
  • Policy Enforcement
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Decision-Making

Timeline

Assistant Manager

Speedway
03.2022 - Current

Tour Guide

CWC Historical Society
01.2019 - 04.2020

Server/Supervisor

Bakers Sqaure
04.2016 - 09.2018

Cosmetology

Empire Beauty School

High School Diploma -

John Marshall Senior High School

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Gabrielle Mathis