Gabrielle McGrath
STEVENS POINT,WI
Summary
I started working at 14 as a crew member at McDonald's and became a Manager at 16 because of my leadership skills and my desire to learn. I have experience in managing and training teams, as well as creating a strong work environment based on team work. I then became an associate at Aldi when I moved to college and there I was able to enhance my time management as well as continue to work as a team. There I am known for my eagerness to learn as well as my team work skills.
Overview
6
6
years of professional experience
Work History
Associate
Aldi Inc. Grocery Stores
Stevens Point, WI
10.2022 - Current
- Trained new employees on operational procedures and customer service standards.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Manager
McDonald's
Brillion, WI
01.2020 - 08.2022
- Led team in daily operations, ensuring high standards of service and efficiency.
- Trained staff on customer service protocols, enhancing guest satisfaction scores.
- Implemented training programs for new employees, promoting skill development and retention.
- Analyzed operational workflows, identifying areas for improvement to boost productivity.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Mathmatics
University of Wisconsin, Stevens Point
Stevens Point, WI05-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Decision-making
Timeline
Associate
Aldi Inc. Grocery Stores
10.2022 - Current
Manager
McDonald's
01.2020 - 08.2022
Bachelor of Science - Mathmatics
University of Wisconsin, Stevens Point