Gabrielle Mendoza
Kerrville
Summary
Dedicated Travel Advisor II at Grand Circle Travel with expertise in Amadeus GDS and a strong client service orientation. Proven track record in enhancing customer satisfaction through effective resolution of travel-related issues and meticulous itinerary planning. Adept at fostering relationships and optimizing workflows, ensuring seamless travel experiences for clients.
Overview
26
26
years of professional experience
Work History
Travel Advisor II
Grand Circle Travel
Boston
08.2024 - Current
- Booked domestic and international flights, hotels, car rentals, and travel services using Amadeus GDS, ensuring accuracy and efficiency in every reservation.
- Issued, reissued, and exchanged airline tickets while meeting strict fare rules, ticketing deadlines, and airline policy requirements.
- Assisted customers and corporate clients with comprehensive itinerary planning, fare quotes, routing options, and schedule changes.
- Managed reservation modifications, cancellations, and special service requests while delivering prompt, customer-focused support.
- Utilized Microsoft Copilot to streamline data entry, enhance documentation accuracy, and improve workflow productivity.
- Maintained detailed and compliant records of bookings, ticketing actions, and communication logs.
- Resolved travel-related issues quickly by coordinating with airlines, vendors, and internal teams to ensure smooth trip experiences.
- Collaborated closely with colleagues to ensure seamless booking operations and consistent service quality.
- Gained strong exposure to airline operations, travel policy compliance, and industry best practices, supporting growth toward roles in operations, customer service, and travel management.
Contact Center Representative
All Web Leads Inc.
10.2022 - 11.2025
- Managed customer inquiries by matching them with suitable insurance agents, ensuring accurate and efficient utilization of call center software and CRM systems.
- Conducted thorough follow-up calls to verify customer satisfaction and resolve inquiries, demonstrating meticulous attention to detail and proficient problem-solving abilities.
Psychiatric Nursing Assistant
Kerrville State Hospital
05.2013 - 11.2025
- Provided empathetic patient care by employing therapeutic communication strategies, aiding in the execution of personalized recovery plans.
- Maintained accurate documentation of patient behavior in the EHR system, promoting adherence to healthcare compliance standards.
H-E-B
Baker
07.2011 - 11.2025
- Enhanced customer satisfaction by attentively listening to client needs and providing tailored product suggestions.
- Partnered with bakery management to refine procurement and inventory workflows, optimizing efficiency in bakery operations.
Customer Service Specialist
Gibson's Discount Center
01.2011 - 11.2025
- Addressed customer concerns and delivered effective solutions, enhancing overall satisfaction levels.
- Fostered customer loyalty by providing knowledgeable and amicable service across various interactions.
Dining Room Manager
Espinos Mexican Bar & Grill
11.2006 - 11.2025
- Streamlined interdepartmental communications, enhancing collaboration between front-of-house and kitchen teams to deliver a cohesive dining experience.
- Cultivated customer loyalty through personalized service and engagement, contributing to a consistent increase in repeat patronage.
Flight Attendant
United Airlines
04.2000 - 11.2025
- Delivered high-quality customer service, ensuring passenger safety and resolving in-flight issues with composure and effective conflict resolution.
- Enhanced passenger travel experiences through attentive assistance with travel-related inquiries and specialized support for individuals with special needs.
- Conducted comprehensive safety briefings and managed in-flight communications, accumulating over 4,500 flight hours on international and domestic routes.
Education
Associate of General Studies -
St. Louis Community College
St Louis, MO12.1993
Associate of Arts - Study Abroad Program
Canterbury Christ Church University
Canterbury, Kent, UK04-1993
Some College (No Degree) - Health Information Management
Purdue University Central Texas College
Purdue, IndianaSome College (No Degree) - Medical Billing And Coding
Central Texas College
Killeen, TXSkills
- Accomplished in Amadeus GDS
- CRM management and client service
- Reservation compliance and management
- Resolution of conflicts and disputes
- Critical analysis skills
- Management of high call volumes
- Proficient in office applications
- Planning detailed itineraries
- Effective reservation management techniques
- Enhancing customer relationships
- Collaboration efficiency skills
- Optimization of time strategies
Timeline
Travel Advisor II
Grand Circle Travel
08.2024 - Current
Contact Center Representative
All Web Leads Inc.
10.2022 - 11.2025
Psychiatric Nursing Assistant
Kerrville State Hospital
05.2013 - 11.2025
H-E-B
07.2011 - 11.2025
Customer Service Specialist
Gibson's Discount Center
01.2011 - 11.2025
Dining Room Manager
Espinos Mexican Bar & Grill
11.2006 - 11.2025
Flight Attendant
United Airlines
04.2000 - 11.2025
Associate of General Studies -
St. Louis Community College
Associate of Arts - Study Abroad Program
Canterbury Christ Church University
Some College (No Degree) - Health Information Management
Purdue University Central Texas College
Some College (No Degree) - Medical Billing And Coding
Central Texas College