Gabrielle Page
Summary
Highly experienced customer service professional with over 20 years of proven success delivering exceptional client support in fast-paced environments. Skilled in remote work operations, communication, problem resolution, and relationship building. Adept at managing high call and chat volumes while maintaining high call and chat volumes while maintaining accuracy, professionalism, and customer satisfaction. Strong multitasker with excellent organizational, time management, and computer skills, committed to delivering positive customer experiences and supporting business goals.
Overview
13
13
years of professional experience
Work History
Front Desk/Jail Receptionist
Riverside Regional Jail
Prince George, Virginia
10.2024 - Current
- Engage with visitors to provide assistance, enhancing overall experience and perception of facility operations.
- Facilitate efficient call routing to ensure inquiries reached appropriate departments promptly.
- Execute systematic logging and record maintenance of visitors to uphold security measures.
- Manage appointment scheduling and coordination for staff, ensuring effective daily workflow and resource allocation.
- Investigate and resolve customer complaints, ensuring prompt and effective solutions.
Surgical Assistant
MOS
Colonial Heights, Virginia
11.2022 - Current
- Facilitated surgical procedures by upholding sterile conditions and providing essential instruments to surgeons.
- Sterilized and organized surgical instruments and equipment in compliance with safety protocols and standards.
- Recorded and analyzed patient vital signs during operations, ensuring timely communication of critical information to the surgical team.
- Coordinated with nursing staff to streamline pre-operative and post-operative processes.
Customer Service Specialist
Digital Market Media, Inc.
Remote
05.2021 - 01.2022
- Addressed customer inquiries across various communication channels, ensuring prompt and effective resolutions.
- Supported customers in effectively utilizing digital platforms, improving overall satisfaction.
- Handle escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Front Office Supervisor
WellStar Health System Inc
Marietta, Georgia
02.2020 - 03.2021
- Oversaw front desk operations to ensure efficient patient check-in and appointment scheduling.
- Developed and delivered comprehensive training programs to enhance staff proficiency in customer service protocols and system usage.
- Developed and executed process improvements, focusing on streamlining patient flow and decreasing wait times.
- Orchestrated efforts with clinical teams to optimize communication processes and information sharing.
- Coached employees through day-to-day work and complex problems.
Medical Collections Specialist
Virginia Eye Institute
Prince George, Virginia
01.2018 - 02.2020
- Led medical billing and collections processes to ensure timely payments from patients and insurance providers.
- Developed and implemented strategies for reducing outstanding accounts receivable, improving cash flow.
- Utilized billing software to manage patient accounts, track payments, and document collection activities accurately.
- Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
- Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
- Corrected, completed and processed claims for multiple payer codes.
Front Desk Receptionist
Roffis & Associates
Richmond, Virginia
02.2017 - 01.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance customer service delivery.
- Developed and maintained scheduling systems for appointments and meetings.
- Implemented procedures for handling guest inquiries and resolving issues promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Medical Assistant/ Surgical Coordinator
Family Foot Care Center
Waldwick, New Jersey
06.2013 - 02.2017
- Administered patient care tasks including vital sign measurements and patient history documentation.
- Assisted with scheduling patient appointments and managing front desk operations efficiently.
- Prepared examination rooms, ensuring compliance with safety and cleanliness standards.
- Educated patients on foot health practices, enhancing overall wellness awareness.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
High School Diploma -
Berkeley College
New York (City), NY06-2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Office administration
- Administrative support
- Schedule management
- Mail handling
- Clerical support
- Document management
- Typing speed
- Tech-Savvy
- Basic accounting
- Technical support
- Phone etiquette
- PC proficient
- Customer service
- Positive and professional
- Microsoft office
- Computer proficiency
- Documentation
- Confidentiality and HIPAA compliance
- CRM software proficiency
- CPT coding
- Claims processing
- Strong analytical skills
- Health insurance
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Problem-solving
- Verbal communication
- Active listening
- Claims system navigation
- Claims reports and documentation
- HIPAA compliance certification
Timeline
Front Desk/Jail Receptionist
Riverside Regional Jail
10.2024 - Current
Surgical Assistant
MOS
11.2022 - Current
Customer Service Specialist
Digital Market Media, Inc.
05.2021 - 01.2022
Front Office Supervisor
WellStar Health System Inc
02.2020 - 03.2021
Medical Collections Specialist
Virginia Eye Institute
01.2018 - 02.2020
Front Desk Receptionist
Roffis & Associates
02.2017 - 01.2018
Medical Assistant/ Surgical Coordinator
Family Foot Care Center
06.2013 - 02.2017
High School Diploma -
Berkeley College