Gabrielle Pierce
Summary
Motivated and compassionate healthcare support professional with hands-on experience in clinical and administrative environments. Background includes phlebotomy training, chiropractic assistance, and patient support in long-term care settings. Skilled in patient communication, clerical duties, and supporting care teams in fast-paced settings. Eager to contribute a strong work ethic, empathy, and problem-solving abilities to a healthcare team. Currently seeking an opportunity in a medical or healthcare support role.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Wells Fargo
11.2022 - 06.2024
- - Managed 314 monthly customer interactions through Avaya, maintaining an average customer satisfaction rate of 4.5/5.
- - Handled 83% of daily inquiries on first contact, reducing follow-ups.
- - Fostered strong relationships with 513 customers, boosting sales by 22%.
Telemarketer
Alorica
12.2019 - 11.2022
- - Generated 292 new leads monthly through strategic cold calling.
- - Managed 78 daily calls, delivering high-energy customer support.
Chiropractic Assistant
Coburn Chiropractic
03.2021 - 10.2022
- - Assisted chiropractor with patient care including therapy prep and basic physical assistance.
- - Managed front desk operations: scheduled appointments, greeted patients, and handled insurance verifications.
- - Maintained patient records, sanitized treatment areas, and helped in educating patients on exercises and posture techniques.
- - Developed basic knowledge of musculoskeletal treatments and customer interaction in a healthcare setting.
Phlebotomy Student (Coursework Completed)
Brazosport College
- 06.2021
- - Successfully completed comprehensive phlebotomy training course with a passing score (not licensed).
- - Practiced venipuncture, capillary puncture, and specimen handling in lab simulations.
- - Gained experience with infection control, safety procedures, and patient interaction.
Nursing Home Transport Assistant (Unofficial Role)
Private Care
01.2020 - 01.2021
- - Helped with non-medical resident transport within facility for meals, therapy, and social activities.
- - Gained familiarity with nursing home environment and basic elder care support.
Front Desk Clerk
ABC Medical Clinic
01.2020 - 08.2020
- - Greeted patients, scheduled appointments, and handled insurance intake.
- - Maintained confidentiality while managing records and assisting medical staff.
Receptionist (Temp)
HealthPoint
06.2019 - 12.2019
- - Answered phone calls, coordinated patient check-ins, and supported a fast-paced front desk team.
- - Utilized EMR software to update and organize patient records.
Education
GED -
Brazosport College
Lake Jackson, TXSkills
- Blood collection techniques
- Electronic medical record management
- Customer service coordination
- Healthcare vocabulary
- Patient Scheduling
- Clinical Workflow Support
- Infection Control Awareness
- HIPAA Compliance
- Basic Patient Care
- Team Collaboration in Healthcare Settings
- Salesforce
- Microsoft Office Suite
- Customer Relationship Management
- Critical thinking
Timeline
Customer Service Representative
Wells Fargo
11.2022 - 06.2024
Chiropractic Assistant
Coburn Chiropractic
03.2021 - 10.2022
Nursing Home Transport Assistant (Unofficial Role)
Private Care
01.2020 - 01.2021
Front Desk Clerk
ABC Medical Clinic
01.2020 - 08.2020
Telemarketer
Alorica
12.2019 - 11.2022
Receptionist (Temp)
HealthPoint
06.2019 - 12.2019
Phlebotomy Student (Coursework Completed)
Brazosport College
- 06.2021
GED -
Brazosport College
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