Gabrielle Rivera
Tukwila,WA
Summary
Dynamic and customer-focused professional with experience at Ghostfish Brewery, excelling in creating welcoming environments and optimizing guest flow. Proven ability to multitask effectively while delivering exceptional service. Skilled in espresso preparation and team collaboration, fostering positive experiences that encourage repeat business. Committed to maintaining high standards in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Hostess
Ghostfish Brewery
09.2018 - 04.2019
- Greeted and seated guests, ensuring a welcoming atmosphere at all times.
- Managed reservation system to optimize seating efficiency and guest flow.
- Assisted in coordinating dining room setup to enhance guest experience.
- Provided menu information and answered guest inquiries with accuracy and enthusiasm.
- Supported team members during busy shifts, fostering a positive work environment.
Barista
Hotwire Coffee
09.2016 - 12.2018
- Prepared high-quality espresso beverages following standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficient workflow.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated cash register, processing transactions accurately and efficiently.
- Assisted in inventory management, restocking supplies as needed to meet demand.
- Collaborated with team members to enhance overall service speed and quality.
- Adapted quickly to changing menu items and seasonal promotions effectively.
- Engaged customers in a friendly manner, building rapport and encouraging repeat business.
Barista
Cafe Umbria
04.2017 - 05.2017
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Education
Bachelor of Arts - English
University of Washington
Seattle, WA03-2011
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Exceptional communication
- Time management
- Team player
Timeline
Hostess
Ghostfish Brewery
09.2018 - 04.2019
Barista
Cafe Umbria
04.2017 - 05.2017
Barista
Hotwire Coffee
09.2016 - 12.2018
Bachelor of Arts - English
University of Washington
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