Gabrielle Robinson
Magee,MS
Summary
Experienced Senior Certified Pharmacy Technician and Pharmacy Operations
Manager with over a decade of experience in retail pharmacy settings. Skilled in prescription filling, insurance billing, and inventory management. Proven track record in training and managing pharmacy staff to ensure efficient operations and quality customer service. Committed to maintaining compliance with HIPAA regulations and ensuring patient satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
07.2021 - Current
- Managed and trained pharmacy technician staff to ensure efficient and accurate prescription dispensing.
- Resolved complex insurance rejections and facilitated patient insurance claims processing and prior authorizations
- Oversaw medication inventory management, ensuring optimal stock levels and minimizing waste.
- Assisted pharmacists in maintaining quality assurance and compliance with regulatory standards.
- Provided exceptional customer service, addressing patient inquiries and enhancing pharmacy satisfaction.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.2010 - 06.2021
- Properly fill and dispense prescriptions daily
- Effectively resolve and adjudicate insurance rejections and other billing issues and prior authorizations
- Monitored drug and supply inventories
- Assist other pharmacy staff with drug inventory, purchasing, and receiving
- Complete new and update patient profiles, including lists of patient medications
- Hand count control medications, measure liquids, and reconstitute antibiotics
- Train other technician staff
Education
Some College - Medical Technology
Hinds Community College
Raymond, MSHigh School Diploma -
Mendenhall High School
Mendenhall, MS05.2003
Skills
- Pharmacy Staff Training
- Team Leadership
- Prescription Processing
- Workflow Optimization
- Customer Service Excellence
Certification
- Senior Certified Pharmacy Technician (CPhT), 05/10, 05/22
- Certified Pharmacy Technician (CPht), 05/10, Current
- Pharmacy operations manager, 07/21
Timeline
Pharmacy Operations Manager
Walgreens
07.2021 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.2010 - 06.2021
Some College - Medical Technology
Hinds Community College
High School Diploma -
Mendenhall High School
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