Gabrielle ROYER
Sanford,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Avelo Airlines, Inc.
04.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Associate
Amazon
Orlando, FL
06.2022 - 02.2023
- Worked varied hours to meet seasonal and business needs.
Tax Assistant
BRB Tax Firm
02.2022 - 06.2022
- Gathering necessary documentation and successfully resolving issues on behalf of clients.
- Conducted thorough research on tax laws to ensure clients received the most up-to-date information and strategies.
- Prepared multi-state income tax returns for both individuals and businesses, utilizing deep understanding of various jurisdictional regulations.
Sales Assistant
MAGIC MALL
07.2021 - 02.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
High school diploma -
Le Collège de Cote Plage
10.2020
Skills
- Writing skills
- Microsoft Excel
- Research
- Experience working with people
- Group experience
- Bilingual
- Time management
- Microsoft Office
- Behavior Management
- Customer service
- Case Management
- Curriculum Development
- Teaching
- Crisis Intervention
- Empathetic and genuine
- Customer Relations
- Payment Processing
- Inbound Customer Service
- Database Research
- Customer Focus
- Documentation And Reporting
- Information Updates
- Coordination
- Money handling abilities
- Technical Support
- Documentation
Certification
FBLA_PBL
Languages
French
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Agent
Avelo Airlines, Inc.
04.2023 - Current
Associate
Amazon
06.2022 - 02.2023
Tax Assistant
BRB Tax Firm
02.2022 - 06.2022
Sales Assistant
MAGIC MALL
07.2021 - 02.2022
High school diploma -
Le Collège de Cote Plage