Gabrielle Sanders
Hermitage,TN
Summary
Results-driven professional experienced in health insurance policies and dispatch operations. Delivered effective communication and problem-solving solutions that met customer needs efficiently. Enhanced customer satisfaction and repeat business through education and resolution of complex inquiries.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
WellPoint, Anthem Blue Cross
Nashville, Tennessee
08.2023 - Current
- Assisted customers with inquiries regarding health insurance policies and coverage options.
- Educated clients on benefits, claims processes, and available resources for support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Dispatch Assistant
Fidelitone Logistics
Goodlettsville, Tennessee
04.2022 - 10.2023
- Coordinated daily dispatch schedules for timely deliveries and pickups.
- Communicated effectively with drivers to ensure smooth operations.
- Monitored shipment tracking systems to update customers on delivery status.
- Assisted in resolving customer inquiries related to dispatch processes.
- Responded to incoming customer inquiries regarding order status and delivery dates.
PSE Clerk
United States Post Office
Henderson, Tennessee
04.2020 - 08.2021
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted mail by size, weight, and destination for timely delivery.
- Organized mail into appropriate categories and sorted them according to post office regulations.
Education
High School Diploma -
Antioch High School
Nashville, TN05-2009
Skills
- Health insurance
- Claims processing
- Customer relationship management
- Customer education
- Customer support
- Order management
- Data entry
- Microsoft office expertise
- Microsoft outlook
- Computer proficiency
- Problem solving
- Effective communication
Timeline
Customer Service Representative
WellPoint, Anthem Blue Cross
08.2023 - Current
Dispatch Assistant
Fidelitone Logistics
04.2022 - 10.2023
PSE Clerk
United States Post Office
04.2020 - 08.2021
High School Diploma -
Antioch High School