Gabrielle Sciegaj
Executive Assistant
Louisville,KY
Summary
Dynamic Executive Assistant with proven expertise at Overflow Services, excelling in emergency dispatching and client relationship management. Adept at invoicing and data entry, I consistently enhance operational efficiency while delivering exceptional customer service. Skilled in multi-line phone systems and technical ticketing, I thrive in fast-paced environments, ensuring seamless communication and coordination. I also bring a lot of positivity to the table!
Overview
12
12
years of professional experience
Work History
Executive Assistant/Dispatcher
Overflow Services
Louisville
08.2024 - 03.2025
- Maintain a daily schedule dispatching plumbers and organizing their work calendars
- Used Service Titan to dispatch and keep detailed work scheduled
- Service Titan training has been completed
- Did all of the invoicing and payments recievable
- Ability to use Excel for data entry
- Kept up with important tax information and entered monthly numbers on federal websites
- Assists with office supply restocking and inventory for ordering
- Manages main phone line
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answering all incoming calls creating technical tickets in Service Titan Software to start the work order process for our technicians
- First responder to meet and greet with our clients, in turn, gathering technical information in depth detail to forward to the plumbing technician that will be working the ticket I create
- Answered calls 24/7 on the emergency line for after hours as well as daily.
Client Care Specialist
ActionCOACH Louisville Louisville
02.2024 - 08.2024
- Recording and tracking all customer correspondence, requests and inquires
- Managing general office environment, including collecting and distributing mail
- Coordinating appointments and meetings as well as event planning
- Ability to use Excel for data entry
- Monitors conference rooms - schedules, cleaning, and setup
- Assists with office supply restocking and inventory for ordering
- Play the role of Executive Assistant to CEO
- Helped create workbook to excel business
- Trained and skilled in Hubspot CRM
- Assisted during group job trainings.
Administrative Assistant/Marketing
Technology Plus
Louisville
11.2018 - 09.2023
- Recording and tracking all customer correspondence, requests and inquires
- Managing general office environment, including collecting and distributing mail
- Coordinating appointments and meetings as well as event planning
- Ability to use Excel for data entry
- Monitors conference rooms - schedules, cleaning, and setup
- Assists with office supply restocking and inventory for ordering
- Manages main phone line
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answering all incoming calls creating technical tickets in ConnectWise Software to start the work order process for our technicians
- First responder to meet and greet with our clients, in turn, gathering technical information in depth detail to forward to the technician that will be working the ticket I create
- Create all social media and awareness and Marketing posts on LinkedIn, Facebook, and Google regularly
- Actively working with the marketing team to identify my employers’ needs and learn new ways to advertise for the company.
Administrative Assistant
Credit Clearing House of America
Louisville
04.2018 - 10.2018
- Debt collections
- Entered payments, administered Legal Garnishments, Liens, and Judgements
- Drew up Legal documents regularly and personally administered them into the legal system by working directly with both civil and circuit courtrooms
- Filed liens personally through the Jefferson County Deeds office
- Ran daily drafts (payments coming in regularly from signed documents/Pay Plans) from individuals trying to pay off a bill
- Talked directly with clients on how to handle some of their questions or needs to access their clients/patients in which their company had hired us to handle their businesses debt, such as many hospitals, banks, and credit unions
- Entered in several thousands of individuals information into the system as we gained more and more daily by the minute
- Worked with the support staff and management side by side as our call center administered new pay plans and drafts through verbal agreements and I wrote up the legal documents to make the agreement final.
Office Management & Dispatcher
C.C.E., Inc
New Albany
08.2016 - 04.2018
- Maintain relationships with contractors through attentive communication and strong customer service skills
- Dispatch five active trucks running from 7a.m
- To 5p.m
- All over Kentucky and Indiana making regular stops throughout the day preforming different responsibilities
- Oversee and manage nine inhouse employees and relaying duties from the business owner to employees throughout the day
- Scheduling weekly duties over multiple job sites with seven ground employees
- Running and maintaining daily business affairs
- QuickBooks payroll
- Filing and organizing office files for tax prep throughout the year
- Invoicing
- Collections.
Administrative Assistant
Beard Electric
New Albany
02.2015 - 08.2016
- Preparing AIA billing to standardized the job related paperwork sent to architects, contractors and others over long term contracted jobs
- Estimating Blueprint Bid Sets
- Maintaining relationships with contractors through attentive communication and strong customer service skills
- Purchaser - Compare prices and purchase all materials for the business
- Keep stock and inventory at a regular rate
- Run and maintain daily business affairs
- Scheduling and organizing staff from multiple ongoing job sites with fifteen ground employees
- Invoicing
- Collections.
Microsoft, Solutions Professional
Louisville
01.2013 - 02.2015
- Provide pre-sales technical support to enable customer comfort
- Own and drive technical portions of pre-sales opportunities from lead generation through to deployment and consumption by driving technical presentations, demonstrations, and other displays of knowledge on the given product
- Act with superior customer focus in mind as an integral member of Microsoft sales teams in generating excitement to fill sales pipeline, accelerate technical sales cycle and secure technical closure.
Education
Bachelors - Business Management
University Southern Indiana
IndianaBachelors - Business Management
Indiana University SE
IndianaSkills
- Scheduling appointments
- Data entry
- Customer service
- Contractor communication
- Office supply management
- Invoicing procedures
- Event planning
- Client relationship management
- Technical ticketing
- Emergency dispatching
- Document management
- Social media management
- Multi-line phone proficiency
- Strong problem solver
- Calendar management
- AR/AP
Timeline
Executive Assistant/Dispatcher
Overflow Services
08.2024 - 03.2025
Client Care Specialist
ActionCOACH Louisville Louisville
02.2024 - 08.2024
Administrative Assistant/Marketing
Technology Plus
11.2018 - 09.2023
Administrative Assistant
Credit Clearing House of America
04.2018 - 10.2018
Office Management & Dispatcher
C.C.E., Inc
08.2016 - 04.2018
Administrative Assistant
Beard Electric
02.2015 - 08.2016
Microsoft, Solutions Professional
01.2013 - 02.2015
Bachelors - Business Management
University Southern Indiana
Bachelors - Business Management
Indiana University SE
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