Gabrielle Slade
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Chief Marketing Officer
En Love Beauty
08.2023 - Current
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Developed and implemented B2B marketing strategy and overall communication plans to produce long-term partners.
- Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.
- Oversaw and guided brand marketing programs to optimize user product experience.
- Increased market awareness and penetration through development of creative collateral.
Master Hairstylist
Self-Employed
02.2008 - 10.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Initiated and engaged clients in conversations as part of personalized service.
Online Educator
Progressive Love Academy
08.2016 - 09.2021
- Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
- Developed lesson plans to engage students online, holding class accountable and generating greater comprehension and learning.
- Adhered to standards established by institutional leadership, supporting unit objectives while infusing creativity into lessons.
- Graded assignments and attributed letter grades to students for performance on assignments of varying complexity and difficulty.
- Tutored students through challenges and issues in project and assignment completion.
- Supported student conflict resolution through individual mentoring and coaching.
Education
Cosmetology Science - Cosmetology
Aveda Institute Jacksonville
Jacksonville, FL03.2014
Life Coaching Certification - Life Coaching
American School of Professional Life Coaching
Jacksonville, FL04.2010
High School Diploma -
Florida State College At Jacksonville
Jacksonville, FL05.2006
Skills
- Creative Design Management
- Goal Setting
- Brand Awareness
- Digital Marketing
- Appointment Scheduling
- Decision-Making
- Relationship Building
- Clear Communication
- Business Management
- Interpersonal and Social Skills
- Program Design
- Team Collaboration
Timeline
Chief Marketing Officer
En Love Beauty
08.2023 - Current
Online Educator
Progressive Love Academy
08.2016 - 09.2021
Master Hairstylist
Self-Employed
02.2008 - 10.2022
Cosmetology Science - Cosmetology
Aveda Institute Jacksonville
Life Coaching Certification - Life Coaching
American School of Professional Life Coaching
High School Diploma -
Florida State College At Jacksonville
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