Gabrielle Smith
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
Riverpoint Behavioral Health
Jacksonville, FL
05.2023 - 02.2024
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
- Developed positive relationships with patients while maintaining professional boundaries.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Provided excellent service to patients through personable communication.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
Correctional Probation Officer Trainee
Department of Corrections
09.2022 - 01.2023
- Prepares and maintains offenders’ records and reports; identifies criminal activities and background information in reports or standard forms which answer special requests by the parole board; prepares narrative reports of the investigation process; total caseload activities when preparing monthly reports
- Evaluating Information to Determine Compliance with Standards
- Utilizes compliance reports on a monthly basis to determine the officers’ work is following standards required by policy and procedures.
Claim Benefits Specialist
Aetna
04.2019 - 08.2022
- Analyzes and approves routine claims that cannot be auto adjudicated
- Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and applies all cost containment measures to assist in the claim adjudication process
- Coordinates responses for routine phone inquiries and written correspondence related to claim processing issues
- Routes and triages complex claims to Senior Claim Benefits Specialist
- Proofs claim or referral submission to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, claim coding, including procedure, diagnosis, and pre-coding requirements.
Behavioral Health Associate
Lakeview Health
Jacksonville, Florida
05.2017 - 05.2021
- Maintains consistent program and activity structure
- Provides therapeutic limit setting
- Demonstrates effective problem-solving skills and active listening
- Transports patients to off-site activities such as meetings, doctor’s appointments.
Education
Edward Waters College
05.2019
Edward H. White High School
06.2014
Skills
- Excellent Customer Service Skills
- Patient Safety Management
- Progress Monitoring
- De-Escalation Techniques
- Suicide Prevention
- Family Relations
References
REFERENCES UPON REQUEST
Timeline
Mental Health Technician
Riverpoint Behavioral Health
05.2023 - 02.2024
Correctional Probation Officer Trainee
Department of Corrections
09.2022 - 01.2023
Claim Benefits Specialist
Aetna
04.2019 - 08.2022
Behavioral Health Associate
Lakeview Health
05.2017 - 05.2021
Edward Waters College
Edward H. White High School
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