Gabrielle Smith
Mobile,AL
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
23
23
years of professional experience
Work History
Branch Manager
World Finance
08.2016 - 02.2025
- Maintained friendly and professional customer interactions.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Processed loan applications and monitored progress from start to finish.
Financial Service Manager
Motormax Financial Services Corp
04.2009 - 05.2016
- Manage an organized and well-functioning office atmosphere
- Exceed monthly sales goals on consumer loan and used vehicles
- Assisted in Human Resources and Administrative matters such as enforcing company policies, processing payroll, also hiring and training all customer service staff
- Processed account receivables and account payables
- Ensured that customer service staff remained on task, focused and excited about their required job duties
- Processed all system payment transactions and verified all bank deposit reports
- Pulled all customer qualifying reports such as Equifax and Bankruptcy records
- Contact new and existing customers to discuss finance options on a new vehicle or refinancing of their current vehicles
- Verify customer information and enter updated information into the company computer system
- Delivered all financial service contracts with the customer clearly understanding their financial responsibilities
- Provided customers with tax preparation services
- Secured company liens on all title paperwork for Alabama, Mississippi and Florida customers
Automotive Sales Representative
Grady BMW
09.2007 - 04.2009
- Provide customer services to all customers over the phone and also on the sales lot
- Qualified customers by processing credit applications
- Pulled all necessary credit reports and vehicle history
- Demonstrate vehicle features to potential customers, including taking customers on test drives
- Closed sales and maintain track of all inventory
- Brief customers on provisions, warranties, GAP insurance, maintenance services and financing terms
Assistant Manager
EZ Pawn
06.2002 - 09.2006
- Assist the manager with daily store operation such as counting cash drawers, processing change orders and bank deposits
- Daily inventory audits
- Provide customer services to all customers on the phone and in the store
- Process collateral loans and short-term cash advances
- Clean, price and sale store merchandise
- Responsible for opening and closing the store
Education
Murphy High School
Mobile, ALBishop State Community College
Mobile, ALSkills
- Vast experience in office management, automotive sales, financial services management and delivering exceptional customer service
- Previous experience managing an office of 3 to 4 customer service representatives
- Ability to learn quickly and multitask
- Ability to establish and maintain effective relationships with customers
- Ability to provide customers with information about products and services
- Familiarity with filing, data-entry, faxing, copying, account payables, account receivables, payroll, collections and closing financial contracts
- Notary Public officer
- Excellent phone and email communication skills
- Credit and collections
Timeline
Branch Manager
World Finance
08.2016 - 02.2025
Financial Service Manager
Motormax Financial Services Corp
04.2009 - 05.2016
Automotive Sales Representative
Grady BMW
09.2007 - 04.2009
Assistant Manager
EZ Pawn
06.2002 - 09.2006
Murphy High School
Bishop State Community College
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