Gabrielle Stephens
Wayne,NJ
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
Victorias Secret
Paramus , NJ
10.2019 - Current
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier Team Lead
La Boilers Seafood
Baton Rouge, LA
01.2018 - 08.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Educated customers on promotions to enhance sales.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Server
Tiarra Santa Mexican Grill
Walker, LA
05.2018 - 09.2018
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Education
Hackensack High School
Hackensack, NJ06.2019
Skills
- Sales goals
- Sales promotion
- Sales floor support
- Setting sales goals
- Store opening and closing
- Point of sale knowledge
- Cash handling
- Cash register operation
- Customer service
- Organization
Timeline
Sales Associate
Victorias Secret
10.2019 - Current
Server
Tiarra Santa Mexican Grill
05.2018 - 09.2018
Cashier Team Lead
La Boilers Seafood
01.2018 - 08.2019
Hackensack High School
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