Gabrielle Thompson
Cornerstone Caregiving
Davenport,IA
Summary
Patient-facing operations professional with a background in appointment scheduling, insurance verification, collections, and confidential record handling. Experience also includes caregiver schedule coordination, staffing support, and training on scheduling systems and procedures. Brings steady communication, attention to detail, and a service mindset to healthcare and administrative environments.
9
years of professional experience
Work History
Scheduling Manager
11 Months- Coordinated caregiver schedules for Cornerstone Caregiving, ensuring timely and efficient coverage for home care clients.
- Reviewed staffing levels, production demands, and customer needs to develop effective staffing plans that aligned with service delivery goals.
- Assessed staffing gaps to ensure adequate coverage for clients. and adjusted assignments to maintain consistent client care and support operational stability.
- Monitored staffing gaps and adjusted assignments for client continuity.
- Communicated schedule changes with families, caregivers, and office teams.
- Provided training to new staff on scheduling policies, procedures, and software systems.
- Supported recruitment by conducting interviews and contributing to hiring decisions.
Patient Service Representative
1 Year- Verified insurance eligibility and coverage for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Addressed sensitive patient concerns with care and empathy, fostering a supportive atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Participated in team meetings to identify workflow improvements and enhance practice performance.
- Provided clear explanations to clients and families, facilitating understanding of clinical policies and procedures.
Registered Behavior Technician
6 Months- Intervened in clients' challenging behaviors, reinforcing therapeutic alternatives and coping mechanisms to promote positive behavior change.
- Maintained detailed records of client progress, supporting effective intervention adjustments and personalized goal development.
- Developed rapport with clients and families, fostering trust and open communication to enhance treatment engagement and outcomes.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Worked as part of collaborative team to address changing needs of children and families.
Registered Behavior Technician
3 Months- Facilitated client behavior improvement by implementing individualized ABA therapy plans and monitoring progress.
- Enhanced behavior change through reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Handled crisis situations with professionalism, maintaining safety for all individuals while following established protocols.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Childcare Provider
3 Years 2 Months- Supported children's emotional and social development, fostering understanding of others and promoting positive self-concepts.
- Provide activities and opportunities that encourage curiosity, exploration, and the formulation of problem-solving skills.
- Establish and document lesson plans with objectives, maintain online records of daily activities, and maintain a safe play area.
- Maintained detailed records on individual children's activities, meals, and medications to ensure personalized care and communication with families.
- Built relationships with families through regular updates on child progress, enhancing trust and collaboration in their development.
- Facilitated communication with children to support their learning and social interactions., peers, instructors, management, and parents to promote learning and ensure smooth operations.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Housekeeper
8 Months- Company Overview: Nursing Home and Rehabilitation Center
- Maintained health and cleanliness standards by strictly following established procedures.
- Followed company policies and adhered to procedures and maintained high level of cleanliness and organization.
- Enhanced customer experience by consistently exceeding company standards for comfort and cleanliness.
- Monitored and reported guest property issues, including damage and theft, to ensure safety and accountability.
- Nursing Home and Rehabilitation Center
Retail Grocery Picker/Customer Service
1 Year 3 Months- Located and pulled items for online orders, verifying accuracy to ensure customer satisfaction.
- Processed payments at point of sale and loaded groceries into customers' cars, enhancing pickup experience.
- Worked efficiently to meet metrics, organized orders, and replaced items when out-of-stock.
- Collaborated with team to meet deadlines and resolve issues, ensuring smooth operation in a fast-paced environment.
- Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.
Retail Cashier/Customer Service
1 Year 3 Months- Served as primary point of contact, providing exceptional customer service with positive attitude.
- Operated cash register, scanned merchandise, accepted payments, and processed refunds, credits, and exchanges.
- Monitored promotions and effectively resolved customer complaints and concerns to enhance satisfaction.
- Worked as part of a team and interacted with diverse customers and staff members.
- Stocked shelves with merchandise to ensure product availability for customers. and kept work area clean and organized.
Education
Bachelor of Arts - Healthcare Administration
Associate of Science Degree - Medical Billing and Coding
Diploma
Skills
Healthcare Scheduling
Patient Scheduling
Caregiver Scheduling
Scheduling Coordination
Insurance Navigation
Insurance Coordination
Patient Eligibility
Claim Management
Billing Documentation
Payment Processing
Client Billing
Insurance Liaison
Insurance Collaboration
HIPAA Compliance
Regulatory Awareness
EHR Management
EMR Coordination
Operational Efficiency
Front Office Management
Administrative Coordination
Staff Management
Client Relations
Client Communication
Client Onboarding
Client Follow-Up
Client Notifications
Client Verification
Patient Data Management
Database Management
Task Management
Team Coordination
Effective Communication
Scheduling
Workers Compensation
Healthcare Vocabulary
Claim Documentation
Administrative Support
Regulatory Awareness
Team Coordination
Key Qualifications
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS CPT)
- Workers Compensation
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBS
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Insurance Verification
- Medical Office Procedures
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Scheduling
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO PPO POS)
Timeline
Scheduling Manager
Cornerstone Caregiving
11.2025 - Current
Patient Service Representative
Vera French Community Mental Health Center
11.2024 - 11.2025
Registered Behavior Technician
Axis Therapy Centers
04.2024 - 10.2024
Registered Behavior Technician
Lighthouse Autism Center
01.2024 - 04.2024
Childcare Provider
Ankeny Lil Tots Learning Academy
10.2020 - 12.2023
Housekeeper
Sunny View Care Center
02.2020 - 10.2020
Retail Grocery Picker/Customer Service
Walmart
11.2018 - 02.2020
Retail Cashier/Customer Service
Hy-Vee
05.2017 - 08.2018
University Of Arizona Global Campus
Bachelor of Arts from Healthcare Administration
Ultimate Medical Academy
Associate of Science Degree from Medical Billing and Coding
Moline High School
Diploma