Gabrielle Todaro
Cleveland,TX
Summary
I am customer and patient focused. I love working closely with my patients at any and every stage of care. I am a positive contributor to a work environment. I love providing positive and empathic care to not only the patients I serve but as well as my teammates. I pride myself on efficacy and taking initiative to complete my tasks and aid my teammates anyway I can.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
Kingwood,Tx
07.2024 - Current
- Implemented individualized treatment plans to support clients with behavioral challenges.
- Collected and documented data on client progress and behavior interventions consistently.
- Assisted in training new staff on behavior intervention techniques and client management strategies.
- Engaged clients in therapeutic activities to promote social skills and communication development.
- Developed rapport with clients, fostering a supportive environment conducive to learning and growth.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Quality Assurance Specialist
The Health Center of South East Texas
Cleveland, Tx
08.2023 - 07.2024
- Conducted quality assessments on patient care processes to ensure compliance with health standards.
- Collaborated with healthcare teams to identify and resolve quality-related issues efficiently.
- Developed and implemented testing protocols for new healthcare initiatives and systems.
- Analyzed data from quality audits to recommend improvements in operational procedures.
- Facilitated training sessions for staff on updated quality assurance practices and policies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Provide quality and effect care to patients through follow up calls and ensure effective treatment is taking place
Call Center Representative
The Health Center of South East Texas
Cleveland, Tx
08.2020 - 07.2023
- Managed inbound calls, providing accurate information regarding health services.
- Assisted patients with appointment scheduling and inquiries, ensuring seamless communication.
- Utilized electronic health record systems to document patient interactions efficiently.
- Resolved patient concerns promptly, enhancing overall satisfaction and service quality.
- Collaborated with healthcare staff to streamline processes and improve service delivery.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations
Education
High School Diploma -
Splendora High School
Splendora, TX05.2018
Skills
Proficient in eClinical Works
Customer service
Patient care coordination
Phone etiquette
Excel sheets
Microsoft word
Behavior Implementation
Crisis management
Timeline
Registered Behavior Technician
Action Behavior Centers
07.2024 - Current
Quality Assurance Specialist
The Health Center of South East Texas
08.2023 - 07.2024
Call Center Representative
The Health Center of South East Texas
08.2020 - 07.2023
High School Diploma -
Splendora High School